KFC — Restaurant in Montgomery

Came there last night at 9 order a mash meal they got my food wrong an I waited for a hour for my food was not mad just glad I got my food. I called the manager this morning to tell her my problem. She told me she going to give me what they forgot. No ma’am give me my money back for wasting my time. So started getting smart with me the manager an hung up the phone. This how you guys train your staff. What is the protocol or what’s in the hand book about customer service. I asked the manager for her name she did not say. Who do I contact on this mattter because this is sad and am coming up there. Talk to me with respect an I promise this the last person you talk to like that. Called them back they took the phone off the hook. KFC type guys hire people like this this who you guys stand behind. Somebody need to contact me . Ticket number: 1113 store...

Last night I decided to go through the drivethru and get supper for my boyfriend and I. I pulled up to the order menu having a few questions to ask the lady taking my order was very patient and extremely kind. I had to say something when I got to the window! When I did the lady who greeted me at the window didn’t take the credit she just turned and said that was her! The lady then turned and started smiling really big and waving at me! The two lady’s that were working the drivethru window last night were phenomenal and deserve a raise. I have worked in fast food before and I can understand how stressful it can be at times. If they were stressed you could not see it at all. They had what everyone should have when it comes to customer service! Thank you for an...

The food was very good. The appearance of the building and parking lot looked very good also. The reason for 4 stars instead of 5 is because the young lady that collects the money and hands you your food may need to work on her people skills. She takes your money and hands you the food and that's it. No thank you, no enjoy your meal, no come back to see us, NOTHING! Just closes the window and that's it! Now on the other hand the lady that takes the order is very pleasant and tries to offer you the best option for your money. I think she must be the manager. At least make me feel kinda good about spending my hard...