Alabama Shakespeare Festival — Attraction in Montgomery

The personalities and customer service of the ticket box office employees definitely needs improvement as well as, they need adequate customer service and professionalism training. I have been an ASF member and patron for many years. My daughter and I went by the box office today, July 29th at approximately 3 PM to change the show time of the tickets purchased for the Wizard of Oz. The box office "customer service" reps attitudes were not exemplary of the tiles they wear! Neither of them had smiles on their faces and they did not greet us as patrons upon walking in. They were stoic faced, unfriendly and boarderline rude. Upon requesting to change ticket times, they stated we must pay an additional $5 per ticket. Upon paying $10 for the change, we were not asked what seats we wanted (several comparable premium seats were left as indicated on the seating chart online). However, the rep took it upon herself without asking us or acknowledging to honor the same level seats of our purchased seats. That rep took too much liberty in downgraded our prepaid premium seats (close to the stage) to lesser ones much further back. Yet, she did not offer us compensation for the lesser priced seats she gave with the new showtime.

Also, I politely asked them about "using the restroom". The elderly rep immediately after me questioning "where is the bathroom?", stated in a condescending tone, pointing toward the window, saying in the form of a statement "were the bathrooms outside locked". I replied pointing to our SUV parked just outside of the ticket box office door, "what bathroom? Our car is right there!" Then she said something in a very low voice to one of the other reps sitting next to her. That rep without saying one word, only gestured for me to follow her. I assumed correctly, it was to show me the way and to unlock the area where the bathroom is. As I was leaving neither of the three so titled customer service reps uttered a word. Neither of them had given an entrance salutation (hello, how are you doing?) nor parting salutation (goodbye, have a good day, etc.). There was very little to literally no verbal interaction from them during our entire experience.

I am very disappointed with the customer experience caused by those employees representing what I have never had a problem patronizing as an elite, reputable local theater. We left feeling disrespected and less than the loyal, longstanding, paying member/patron of ASF that we are and have been for the course over...

Yesterday, 03/07/23, I was on a field trip with my daughter to see the Tempest. First I want to say that the actors/actresses did an amazing job. Unfortunately the staff left much to be desired. After a 3 hour bus ride and no stops along the way, we were ushered out to an outside restroom to stand in the sun and wait for a restroom to become available. After standing outside in the heat I needed some water. I asked 4 different employees where I could get some fresh water to put in my water bottle. I was told there was no water and the water fountains had been turned off for Covid, Covid? I was told that the concession stand is usually open but would not be for this particular performance. After not getting any assistance from any of the employees I resorted to getting hot water out of the restroom faucet in hopes that it would cool down quickly. While in the restroom trying to fill my water bottle I was approached by and employee to which I had my back turned and was asked what school I was with. I was not sure who she was speaking to as I wasn't sure if I was the only person in the restroom and I'm also an adult. When I did not respond to her she says to me "Hello!", the correct way to address me would have been "excuse me, Ma'am?" out of respect due to the fact that I'm a 45 year old woman. Yet again I mentioned that I needed water and she told me there wasn't any available. I then asked her what would they do in the case of a medical emergency? To which her response was "that's a good question." That's a good question?, are you serious? I find it very hard to believe that the employees and actors and actresses have no access to water while working and performing. Alabama Shakespeare Festival Employees and Staff, you need to do better!! I was very disappointed with my experience and had been very excited about the field trip for months. What a...

The Shakespeare Festival in Alabama is a DISAPPOINTMENT!!!! Do not waste your money!!! It’s not worth the frustration you will receive from the staff. My husband purchased surprise tickets for our family to see The Christmas Carol for tonight, Dec. 11th. This was a wonderful idea and a sensation of freedom again. Well, not the case. They entered the wrong date for us, so we had to reschedule for a later date. Then, they wanted to go over their guidelines after he had already paid. They claim that a policy was implemented Nov. 1, 2021 that all guests must be vaccinated and show proof of card. Why? Alabama does not have any mandates. Also, we’ve received monoclonal antibodies. That’s not effective, they claim. If we plan to enter the facility, we must get a negative Covid test the day before the show, at our cost. There were no guidelines of such visible on their website that stated their latest policy. Later in the debate, they claimed to have a regular employee that could perform a rabid test at their facility. This person has no medical background nor laboratory background. Therefore, they do not know how to administer the procedure, read the results or respond to an adverse reaction to the test. This is very unprofessional!!!! We will not go to our general physicians office to have a test performed; putting our family at risk of coming in contact with the virus to meet their ridiculously fabricated policy. Oh, by the way, they refused to refund the tickets. That was $195 Christmas gift to them apparently. Hope you read my review before making a terrible mistake. Instead, go watch a movie at AMC. Their guidelines aren’t any where near as preposterous as the Alabama Shakespeare Festival. Merry Christmas 🎄 and God, Bless our country with your...