Burger King — Restaurant in Mooresville

We've blacklisted this place. Unbelievable lack of courtesy and competence. The subpar tone is set beginning with the greeting as you pull up to the drive thru menu. Who OK'd this? I get trying to appeal to your perceived customer base, but I'd think even they were put off by how unprofessional and slack this is. It reflects a certain culture at odds with quality service.

I don't expect white collar professionalism, especially in the post-COVID era, where fast food service has taken an absolute nose dive everywhere (understandably, as people realized how undervalued they were as FF workers)...

But I do expect an attempt at workplace etiquette, manners, and respect vs the sometimes hostile rudeness and attitude we encountered. Orders would be fumbled, with no apology, just disdain directed at US! If this were a 1 out of 10 thing, fine. But this is the norm.

If the food were better, we'd endure this nonsense, but it's also subpar for BK, with nuggets that were more often than not old and cold (never mind the fact the meat-to-"parts and filler" ratio in BK nuggets has shifted in a VERY bad way, with a more fatty, just plain NASTY taste/texture now the norm). Burgers that were NOT topped our way. Etc.

Such a shame. A GOOD BK is pretty good for fast food. This BK is...

During my recent visit to the Mooresville location for lunch, I encountered several issues with my order. Upon arriving, I placed an order for an Impossible Whopper, a chicken sandwich, and a chicken fry, specifically requesting a large drink. However, when I arrived at the window to receive my order, I was given a small drink instead. I immediately informed the staff member that I had ordered a large drink, but she insisted that I had not made that request. This response was unprofessional and dismissive, and it was further compounded by the fact that I had to wait an unreasonably long time for my order to be fulfilled. Additionally, the overall experience at this location has been consistently unpleasant during my last two visits the girl with Tatted face. Was the one who decided that the unnecessary attitude and the mouth they came with it was needed and of of course I spoke up. I immediately responded with you weren't listening The other lady working the window did. However, correct a drink, but this location has the worst...

I normally love burger king and will go out of my way to find one over any other fast food hamburger joint. But this time was a pure disappointment. They got my order all wrong so I had to wait for them to fix it. Then when they did fix it my fries and onion rings were so cold it was gross. By the time I got new fries and rings of course my other food was cooks but I said screw it because this was going to be a vicious cycle. Got home with my order and we noticed they threw in some funnel fries as a bonus for the trouble I guess. Which was really nice of them we thought. We took one it to bite it and I almost broke a tooth on it!!! It was so rock hard that I could have used it to hammer in a nail. My 3 yr old but it in his mouth and said yucky and spit it out. Also when we opened the burgers the ones we had to wait for four them to redo were still wrong!!! So I was not Happy at all with this visit. Normally they are on top of their game and the food is hot as fresh. Guess this visit...