KFC — Restaurant in Mooresville

I placed my order to go inside, and the person that ordered after me received their food first, despite there only being one person reading and preparing orders on a screen (for dining room orders). I should probably add that I didn't place a large order, just enough for myself. This was a bit aggravating, but not worthy of a bad review by itself. The other customer had requested no gravy on his mashed potatoes, which was clearly stated on his receipt, which he presented, and I watched as he received the corrected side. I watched three more drive-thru orders get made and delivered through the window by the person working the back before finally receiving my singular order from the lady in the front part of their kitchen. After receiving my order, I quickly returned to my car, but decided to check my order before leaving due to a sneaking suspicion. I too ordered my mashed potatoes without gravy, and despite just fixing the same mistake with the previous customer, my potatoes were incorrect as well. I almost left without going back in, but I can't stand the taste of their gravy, and didn't want to lose half of the product I paid for, so I went in, presented my receipt with potatoes in hand, and the cashier quickly apologized, and personally brought me a new gravy-free side. After thanking her and going on my way, I tried my chicken tenders, which were tough and chewy, and an utter disappointment.

Overall, aside from the the fact the food was warm, and the cashier had been great, the experience will keep me from going back. The long 15 minute wait, the many errors (despite a screen that tells you EXACTLY what's ordered), and the low quality food will keep me from returning. I must give credit to the drive thru folks though, who were cranking their orders out.

If you took the time to read this, do yourself a favor, and just go to Bojangle's instead. Their service is always amazing, and the best fast...

Literally the worst drive-thru experience ever. First they are slower than molasses. The lady at the window was very nice, but did not tell me that they were out of biscuits until she had already swiped my card. Then when I asked what was available/next best substitute, she said mac-n-cheese. I agreed, then she turned to tell the person behind her and then found out that they were out of mac-n-cheese as well. Next best thing was mashed potatoes, which was available. So there are at least 5 people that I can see walking around in the background and still had to wait another few minutes for the mashed potatoes. I leave- on my way home. About half-way home, I realized that the nice lady never gave me my drink. So I turned, went back let them know at the speaker that I hadn't gotten my soda. Instead of asking if I wanted to just come in to grab my drink since there were 2 customers in line ahead of me. I had to wait behind 2 other cars which also took forever. It looks like the woman directly in front of me got a refund because there were so many things not available and she also wasn't told before she paid (keep in mind this was after she was at the window for about 5 minutes).

While the cashier at the window was nice, she should have advised about the unavailable items before taking people's payments. Also, think about people's time. I had food from another establishment for my neighbor and their food and my food was cold by the time I got back. I will never ever eeeeverrr go...

We went into this KFC this evening my family there was 9 of us total.well first off only part of us got to order after they took mine n my husband n grandson order the manger yelled n told girls not to take no more orders work on drive thru orders.well theanger on duty was just plain rude n hateful to the employers that was there working yelling n screaming at them constantly.she had the poor girl running drive thru crying n shaking really bad that girl was trying to look up a customer receipt who wanted see her receipt so the girl was just trying to find it to print it off for her the manger kept on yelling at her over n over.tgen manger told other girl stop standing around to work n that girl was doing her job packing orders it was very uncalled for at the way she was yelling constantly at her employees with customers in store.we also seen people come in and never get adknoledge so they walked out.my oldest call corporate n filed a report on her and my other family member did a Google review also.so our family want be going back into this KFC until u can get a decent manger.plus our food was cold and nonthing was fresh.the workers was doing the best job they could and there was no excuse for the manger to be yelling n screaming at them like she was.one of my daughters didn't even get to order her food cause they stopped taking...