Five Guys — Restaurant in Moreno Valley

Jacob at five guys would not do a refund or remake food that we order that we were not satisfied with due to not having the original receipt although there was a receipt on the bag with the order and date of services received (the deny of refund or even to remake the food came from the district manager.) They have a policy that is not written anywhere seen to customers of return policy that is supposed to be less than a 3 hr return policy with a receipt. I understand if they didn’t want to refund due to not having the receipt but to not even to remake the food is annoying. Th food was not good, I have had five guys in northern California and it taste completely different from what I ordered today. Imagine spending $32.72 on food that you’re not satisfied with and their response is they can’t help you due to a time delay and no receipt. Insane. Daniel did try to help out and was told he couldn’t remake the food per the district manager..with the way the economy is, fast food restaurants shouldn’t have the option to deny refunds or a remake of any food. *Customers always first, customer satisfaction is more important than having a bad review. In N Out burger has never given me a problem for any complaint I’ve ever had. This is why I’ll continue to spend my money at In N Out burger.

According to the manager Jacob, I should have received a call from the store manger the following day. I went on a Monday afternoon, it’s now Wednesday night. I have yet to get a call from anybody from Five Guys. This is probably the worst food and customer service experience. I advise anybody not to waste their time and money at...

Great place to eat. Burgers are fresh and made to order. The homemade (not frozen) fries are delicious. They cook them in peanut oil. You can see the crew cooking your order as they are not hidden by a partition. They also have tons of drink choices and malts and shakes as well. They have free peanuts in the shell for patrons to enjoy while waiting for their burgers. The crew that works at the Moreno Valley site are awesome! So outgoing, pleasant, customer oriented and they go the extra mile to make sure that your meals are exactly as ordered. The establishment has always been clean and inviting on the many occasions we have been there. You can order to go, eat inside or they even have seating outside for those that prefer the outdoors. This place deserves more...

Changing my review Did a grubhub this evening ordered two burgers and 5 guys forgot the second burger the bag was sealed and qualitychecked. How do you forget to add an entire burger the order ticket is right there in front of you, this is the 3rd time using grubhub this year and you guys failed to put an item in the bag. No I don't want to come pick it up thats the purpose of having it delivered. Why quality check and seal it ? How would you feel if you were missing some hours on your check same principle as leaving out an item that was paid for I get the staff shortages I have no problem with waiting or even getting a warm meal it can be reheated but missing items and to give a tip based on a...