KFC — Restaurant in Moreno Valley

If I could give a negative, I would. I have lived next to this store for over thirty years, and have visited four times. Of the four times I have visited, only three times did I actually get food. The fourth time I went was right at five o'clock, and they didn't have any chicken. I asked the guy what they we're intending on selling at the store because it wasn't chicken, and he really didn't have an answer for me. So I walked out. But this last time really made the decision for me to not only call corporate but leave a review. As I ordered one of those seven dollar meal deals online. I pulled up through the drive through, I got my food and asked if the other biscuit that I had ordered was in the box, because I didn't see it in the bag. The girl behind the window, proceeded to tell me, and I quote "you can look if you want". And slammed the window shut. I then got her attention. Then she opened the window and said "WHAT NOW,,,,, SIR!" I told her that the dessert tart was not in the bag. She proceeded to tell me that I wasn't going to get one, because they don't have them. I asked her if she was going to supply me with some sort of alternative item as it's part of the $7 meal deal. She said no, and shut the window on my face. I then honked my horn and she opened the window and said "WHAT!!! I asked her for a couple of packets of honey, so she grabbed them and then threw them into my car. I asked her to talk to the manager, and she said that he does not have time for people like me, unless I want to come inside and wait. Now I called corporate, but I don't actually think anything is going to be done. Looking at the reviews for this restaurant it seems they need an entire crew change out. From the manager on down needs...

I finally learned my lesson. They have messed up multiple times in the past, but this time was a beauty.

In the past, this has been the only KFC in the area that doesn’t give you your order at the drive thru window when ordering through the app; the location on Perris blvd always hands the order at the drive thru window, and with a smile too.

Secondly, when I did go inside, the kids are distracted in the back, playing loud music, etc.

This time I decided to order delivery so I wouldn’t have to step inside and see them: while the doordash driver was quick, and courteous, my order of a 12pc bucket ended up being a 8pc bucket.

I know it wasn’t him because KFC seals the bag at the restaurant, so the contents can’t spill out. When I initially picked up the bucket from my front door, it did feel light, but it wasn’t until I opened up the bag and went through the bucket that I realized that there is only 8 pieces.

I hadn’t eaten all day (was 4:10pm) so I didn’t have the mental energy to drive down there and tell them.

But because this is the last straw, I will be cashing out my KFC rewards points and deleting the app. Never using it again.

Sometimes hiring low quality employees comes at a cost. Switching to Popeyes or Chik Fil A for my chicken; there’s better service at...

Most recent visit...zero rating. Ordered 2 piece deal..The so called new taste of KFC. They need to stick with the old taste. Not only tastes awful, it is so small and cooked differently, overcooked, dry, and looks awful. Was told it would be a thirty minute wait. That turned into 50 minutes. After seeing the two pieces, I asked for a new order. After waiting over half an hour, i was given the two pieces pictured here. The manager was rude, and didnt want to provide a better cooked meal, even after many waiting customers told her the chicken looked terrible. I did not eat the chicken because I felt they may have done something fowl to it because I complained. Waste of time and money. On a previous visit I ordered one classic chicken sandwich. I was billed three separate transactions on my card. Charges still not reversed. The chicken sandwich is my favorite item. Also, they keep a sign on the counter saying to use the kiosks which are difficult to actually get to work. They don't work for EBT orders. And KFC illegally charges tax when EBT is used in the drive thru so you have to tell them to not tax the order. Some workers do not know how to do that. Also, they have put drive thru orders as dine in and applied tax. Check your receipt. Not going back...