Starbucks Coffee Company — Restaurant in Moreno Valley

This Starbucks is the worst. They don’t follow Starbucks policy in regard to refills. I tried to explain to them how refills generally work at Starbucks. They refused to give me a refill. I told them that I would call customer service to clarify how refills work. They said well if you call customer service we are not going to make you a refill. They started to racially discriminate and stereotype me by calling me aggressive and refusing to service me for trying to explain to how refills have worked in the pasts. The woman told me that she didn’t like my tone and told me that I was aggressive.

This type of verbiage was very threatening and made me feel very uncomfortable in the store. When workers make comments like that they tend to call the police and people ended up being killed or hurt.

I didn’t yell or say anything rude to the workers, but I guess if you are a black women trying to explain something if people don’t like what you are saying or if they don’t agree with you they resort to racially stereotyping and name calling.

While in the store, I ended up calling Starbucks customer service and explained to them what happened. Customer Service was trying to get to give as much information about the workers and what happened. So I walked up to the mobile pick up area to ask the workers their names. The workers didn’t wear name badges and refused to give me their names.

Customer service ended up giving me a credit in my Starbucks account as a courtesy for the traumatizing experience I endured.

The experience I had because of the workers at this Starbucks is extremely unacceptable. When will people learn to work through issues without being offensive or racially discriminating against customers?

This happened at the Starbucks in target on Canyon Springs Parkway in...

Keep in mind that this Starbucks is operated by Target and not Starbucks, so the issues are with Target, not Starbucks. This location is inside the store, so you must walk in. They are always short staffed, so it takes forever to get your order. There has been numerous times when there was only one person there, you place an order, that person makes it, then they help the next customer. If there is more than two or three people in line forget it. The food selection is okay, but they lack many items due to the small size of the location. I go there if I have the extra time and shipping at Target, but there is not my goto location. On the bright side, the staff is amazing, never got an order wrong, and are always friendly. That alone is the only reason I'm...

One female worker is very rude. Unwelcoming facial expressions and doesn’t like to assist with your order if she does it the wrong way. My coffee tasted horrible and she was mad that I handed her coins when she charged me extra for caramel drizzle that she didn’t put in the first place. They need to hire friendly hard working individuals. She also pretended that she didn’t speak Spanish and then once I spoke it to a friend she started specking it. So rude. She also said something bad as a side conversation with her co-worker. Go to...