Pedder Hyundai of Moreno Valley — Local services in Moreno Valley

I showed up with my husband and son on a rainy Saturday night interested in checking out the new Hyundai offerings. I was greeted by the nice Internet Sales associate, Daniel. I asked if they had the car we were looking for in our preferred color. He found the car and then opened up the side staging garage and allowed us to view the car there so that we would not get soaked by the rain. Next, he then introduced us to the energetic and enthusiastic Branden. Even though he was one of the newer sales associates at the dealership he truly educated himself on all the bells and whistles of the car we were interested in. He helped us get the car seat in the car so my toddler could accompany my husband and I on our test drive in the rain. He was very friendly and patient through the whole test drive. Even though it was time for Branden to end his shift he still assisted us with all our questions. He also allowed both my husband and I to complete separate test drives in the rain. We had some hesitations about the vehicle regarding storage for our strollers and some of the advanced technology. We wanted to find out the price of the vehicle and if there were any dealer incentives or holiday specials. This part of the visit was frustrating since it took over an hour for me to find out the price of the vehicle as my toddler was having a tantrum throughout the dealership lobby. Then when the paperwork was presented the finance liaison provided the incorrect numbers. At this point, we were very discouraged and felt like we were not taken seriously and decided to take our business to a competing dealership. The next day, Branden did follow up which I did appreciate his professionalism and follow through. He also followed up again for a few more days via phone and text. In the meantime, we did find the car we were looking for at a competing dealership and they were able to honor the Costco Member-Only pricing. This dealership was forthcoming on their pricing on the front end. However, we decided to give Premier Hyundai another chance specifically for Branden since we wanted to give him the sale. A couple days later, we ended up showing up again late in the evening and ended up completing the transaction through the original liaison, Daniel who is Costco Certified. This time he was extremely transparent on pricing except for some of the buy-up items. The price matched what we were looking for and we decided to proceed. Branden was wonderful through the whole process. He babysat my 2-year-old so I could complete the paperwork with Finance. He also stayed late to ensure everything was to my satisfaction. The next day Branden stayed after his shift ended to accommodate my husband and I’s work schedule and he provided full service. He ensured the vehicle was inspected for any defects through service, washed, and any extras purchased were installed. He spent an additional 3 hours going over all the features of the car as well as assisting with Tech Support for some of the technological features. He also wrote a very sweet, personal handwritten note thanking us for our business. I would highly recommend Branden as your sales associate if you ever need to purchase a new vehicle. He is very motivated and has a great future ahead of him in...

Saturday, Oct. 19, 2024

This is a huge shout out to Print and the sales team at Premier. On Saturday, Oct. 19, I drove away with a brand new Hyundai Ioniq 5 limited AWD, and the experience couldn't have been better. Thank you Print, Brandon, Tristan and the whole team for helping to make the experience worthwhile.

July 30, 2024

I picked up my Genesis from Premier Hyundai of Moreno Valley’s service department on Tuesday, July 23. I had brought it in response to a manufacturer’s recall related to the starter assembly.

On Friday morning, I had planned to take a weekend mini-getaway vacation with my beautiful wife. Unfortunately, my vehicle would not start, so we had to make some unpleasant alternative transportation arrangements. At a later time, I called Premier’s service department and spoke with Edgar. He insisted that the failure to start was not related to the recall work. Fine.

When my wife and I returned from our mini-vacation, I had already invested time attempting to get roadside assistance to meet me at my home. I figured my battery was dead and maybe my vehicle needed to be jump started. After dealing with several less-than-satisfactory “so-called” roadside assistance companies for about six hours while fighting a cold and going in and out of the house to oversee things in 100 degrees-plus temperatures, I got smart and gave AAA auto club a call. They came right away, determined that the battery appeared to be fully charged and towed my car to the service department. Without the AAA’s premier plan, the cost was $60.

At Hyundai's service department, Keith handled my paperwork and politely informed me that there would be a charge of about $250 just to diagnose the problem, and the charge would be applied to any necessary repair. Fine. I left my vehicle, and the next morning Keith called and apologized to say that the problem indeed had to do with the starter assembly. Basically, he stated, things weren’t put back together with integrity. I was not charged the $250 and I submitted a request for Premier to reimburse me the $60 for the tow.

I have written this review to reinforce the idea customers’ time is valuable and should always be held in the most high regard. This incident impacted my weekend get-away and absorbed a great deal of my time after that when I should have been resting. It caused a disturbance to both me and my wife, and it all could have been avoided by perhaps taking a little extra time to ensure that everything was put back properly. Although dealership service is known for higher prices, customers bear that burden in exchange for the expectation of a higher level of service and satisfaction. Premier should be reminded of this fact.

Some time before Premier Hyundai took over

The service was not bad at all. I wanted to give them a 5-star rating. Well, the next time I need my Genesis serviced, I will have to give Riverside Hyundai a try. They provide shuttle service, and they will shuttle me to work and pick me back up when my car is done! Hyundai of Moreno Valley tells me they do not provide shuttle service to where I live in Beaumont, just 12.2 miles away and in Fairway Canyon. Seems to me we have a lot of business in our area. But...

My experience started out great, but that quickly turned. I was told to return the following day when I could get a lower rate and a better value for my trade. We returned the next day, to be told, “We are all in!” When asked to clarify, I was met with the deal we provided last night is our best. Honestly, I should have left right then, but common sense was not present with me.

From there, they over inflated my payoff, even though I provided them with the payoff figure and the per diem. While at the dealership, I was told that the overpayment would just go into my bank account (my bank held my car loan). I was okay with that. However, they called over a week or two later to confirm the payoff amount and sent the exact figure. I contacted the dealership immediately because they did not payoff the amount stated on the contract. When trying to get my refund, I was told that it would take 30 days. At this point, I told them I felt they were in breach of contract and I wanted to unwind the deal and take my trade back.

This is when Steve Nicholson called to get to rectify the situation. He offered to cut me a check for the car payment I had to make on my trade since it took them forever to send off the check to the bank. He also told me he would get my refund issued immediately. I went on to tell him how my experience started with lies out the gate, and he offered to fill up my gas tank for the inconvenience of having to return to complete the purchase the following day. I am only giving TWO stars because Steve held true on part of his promises, and he actually had both checks delivered to me. I felt a little better that the dealership was not as shady as I had thought.

A couple weeks later, I was in the neighborhood and on empty. We called the dealership to get that free tank of gas. We totally got the runaround and never got the gas.

Now, I’m fed up. Not kidding - I went to another dealership and traded in the car two months after purchase because I did not want to have any further affiliation with such a shady business. My new dealership told me I could cancel the GAP and get a refund.

When contacting Premier to do so, it seemed fairly simple. Then, I start to get the runaround again. I was originally told 2-4 weeks for the refund to be issued and go follow up with the GAP company as they issue the refund. I followed up and was told Premier issued the refund.

We contacted Premier again, only to hear, “It’s a process and takes up to 90 days and will be sent to the bank.” Now I’m livid! I bust out the contract and type out the language that states it takes UP TO 30 days and that the refund returns to ME if the vehicle is paid. Funny how you just put the contract and then your concerns get escalated. Guess what, I picked up the check the next day.

From start to finish, this dealership was deceiving and dishonest. I highly advise walking out at the first sign of anything abnormally shady. It took me claiming breach of contract to get my overpayment back when they had the exact payoff the entire time AND stating the GAP contract language to get that back in a...