Dunkin' — Restaurant in Morris Plains

I recently had the pleasure of indulging in the delicious offerings at Dunkin, and I must say, it was an experience that left me craving for more! From the moment I walked in, the inviting aroma of freshly brewed coffee and warm, sweet pastries enveloped me, setting the stage for a delightful visit. From the moment I walked in, Rish and Kiki displayed an unparalleled level of enthusiasm and attentiveness. Their friendly greetings and genuine smiles immediately created a welcoming atmosphere, making me feel like a valued customer. It was evident that they take immense pride in their work and are committed to ensuring each visitor has a positive experience. What truly stood out was their efficiency and expertise. Rish and Kiki seamlessly handled every aspect of my visit, from taking orders with precision to swiftly addressing any inquiries I had. Their product knowledge was impressive, and they guided me through the menu with enthusiasm, helping me make choices that perfectly suited my preferences. In conclusion, Rish and Kiki have not only mastered the art of customer service but have elevated it to an art form. Their passion for their work, combined with their exceptional skills and teamwork, makes them an invaluable asset to Dunkin. The positive impact they have on the overall customer experience is undeniable, and I would like to express my gratitude for the outstanding service they provided. If you're looking for a top-notch customer experience, look no further than the dynamic duo,...

I am writing this review because of a horrendous experience my wife had with one of the staff members in this place - Elizabeth. My wife frequents this place and a couple of days ago my wife placed her usual order. Elizabeth who was the barista at that time behaved so rudely with my wife - including asking my wife to shut up in a very condescending tone. Everyone in this place is very good except her - she would rather waste away her time listening to stuff with her headphone on instead of working…and if you ask her to remake your order since it wasn’t what was expected, she just gives you a very rude response!!! Top it off, she kept murmuring and speaking I’ll of my wife in Spanish, a language we don’t understand. When my wife said she will bring the issue to the manager, Elizabeth very rudely said that my wife can take it to the manager. This is not the first time she has behaved with my wife like this. But, my wife just kept quiet and let it go. But this time, the words - saying shut up you to my wife has gone beyond the tolerable limit that made us write this review.

I don’t think this is fair since we pay for the coffee and if something isn’t right, we have every right to request the...

The guy took my aunts order and then asked if I wanted anything. I told him I wanted a cup of water. I was going to tell him I wanted a donut, but he closed out the order before I could. He apologized, which was nice, and I ordered my donut.

My aunt received her coffee and donut, and I received my donut. I asked where my water was and was told to wait on the other side of the counter. Three people were served their food and drinks before me, but they ordered after me. I asked the girls working behind the counter for my cup of water and they looked at me like I was from another planet. More customers were served so I had to go back to the guy taking orders and ask foe my drink. He was aggravated that he had to help a customer. I was aggravated that I had to deal with this.

Anyway, toilet paper was not where it belonged and would blow off the handicap railing if you dried your hands with the blower. And the garbage can was outside of the restaurant. Why? I...