Millie’s Old World Meatballs & Pizza

I did give this place 5 stars as it was my favorite place in the area. However as of July 15, 2022 that has changed. My wife called in an order and confirmed pick up. When I arrived at the restaurant they said it was not ready (normal), but then proceeded to tell me the order was never placed. I said that impossible, bc I just spoke to my wife who said she couldnt be heard the first time (which the hostess confirmed) and so called back only to have a thorough conversation about her order. The hostess said such conversation never happened which was clearly not the case. I had also just driven 20 min to go to Millies when there are many other pizza places closer to my home. Naturally I was not happy esp given how many times I raved about Millies and went out of my way to go to. The type of customer brand loyalty companies kill for. After waiting another 15 min, I politely asked the manager if they could place our order and if he could at least cover one pizza for the inconvenience. That's when it went off the rails. Not sure if he thought I was trying to hustle a free pizza or something but I was simply asking he would do the right thing. You know, the owners who say, my bad, I got this one. Its on me - what makes you feel appreciated as a human being. Instead he defended his hostess saying she never spoke to my wife (after admitting she did) and dismissing the possibility that just maybe on a crazy Friday night she forgot to enter the order. My wife even said she had a nice conversation with the woman on the phone so its not about her. He told me I should have asked for the person's name my wife spoke with so he could talk with them, however then said there is only one person answering the phones. If so what does the name matter? Customers should not be put in this position. There is a reason the saying goes "the customer is always right". Its unfortunate bc this is not about a $20 pizza. I have better things to do than write this. It is the principle. How a store manager lost out on $500 of food from me this year (and countless more based on this review) for what? A lousy mea culpa? He told me the place was doing fine, and I shouldnt worry. My friend you are missing the point. Loyalty is hard to earn but very easy to lose. Perhaps this will open some eyes at MIllie's bc I dont care how busy the place is there is always something to learn and humble pie tastes delicious.