Nothing Bundt Cakes — Restaurant in Morrisville

Hello fellow friends, neighbors and co-workers in the Cary and morrisville community. Let me tell you about an experience with this business that I had today. I returned a limited time Snickerdoodle Bundtlet cake that I purchased yesterday because it was dry and did not taste fresh. I was given the run around by the young ladies working at the front who were informing me that there was nothing they could or would do. They did however, go to the back and speak to the baker who I can only assume is the manager/owner regarding my disappointment. They showed him or her the bundtlet that I had brought back and they returned to inform me that the baker had said there was nothing wrong with it and that they would not exchange it for a different one or refund my money. At no time did the baker/owner come to the front and speak to me personally, hiding behind the curtain like the all powerful Wizard of OZ. Please do yourself all a favor, and don't continue to support this business. It's not only about their product that drives me to write this poor review. It's also, how they treat their "valued" customer". Their lack of respect and professionalism only proves that they are only in it for the money and not the community relation. I ask, how much can it possibly cost them to either refund or exchange an item? Is it worth losing customers over it? This is not my first time visiting and purchasing their product. I have been going there since they first opened as I'm sure many of you have been too. It's very sad that one poorly interaction can leave a negative lasting impression. Anyone reading this review, should ask themselves, with so many fine bakeries in Cary (Once in a Blue Moon Bakery, Annelore's German Bakery, LaFarm Bakery, Custom Confections Desert Shop, etc), do we need to subject ourselves to this kind of rude treatment? Please note that in all the negative reviews, all the manger/owner replies have been to contact some customer support website and not answer personally with an apology or solution. Just more of the same...

I recently visited Nothing Bundt Cakes and while the cakes were absolutely delicious, I was extremely disappointed by the customer service. Upon entering the store, I was met and greeted by a person who appeared to be the manager. I was buying 4 cakes and was told by the manager that the Pralines n Crème Bundt cake had been discontinued in April 2022. I was taken aback when the manager proceeded to argue with me in front of other customers, insisting that I couldn't have had the cake at their store in 2023 because it was no longer offered.

I found the manager's behavior to be completely unprofessional and unnecessary. I did not specify that I had the cake at that particular store in Morrisville, yet the manager insisted on arguing about the flavor's discontinuation. Regardless of when the flavor was discontinued, it was not appropriate for the manager to engage in a public argument with a customer.

I believe that as a franchise business, Nothing Bundt Cakes should focus on providing excellent customer service, which includes respecting and listening to customers' feedback. The manager's behavior left a sour taste in my mouth about that location I frequently visit and overshadowed the delicious cakes that the store offers. I hope that the management takes steps to improve their customer service and ensure that such incidents do not occur in the future.

I want to give a huge shoutout to Ella for truly brightening up an uncomfortable moment during my recent visit. She went above and beyond to make me feel valued and appreciated. I would personally rate her a 10 for her outstanding customer service and positive attitude. It's important to note that my experience with Ella was exceptional, despite any feedback this survey may reflect. Her dedication and warmth made a real difference, and I'm grateful for her exceptional service. Thank you, Ella, for being a shining example of outstanding customer care and...

I have purchased cakes often and they have always been delicious, however before Covid, I purchased a Snickerdoodle cake to take out of town at Christmas for a family get together. When we opened it, it was labeled Snickerdoodle, but was a Lemon cake which few cared for. I called and they immediately offered to replace it with another cake. Fast forward to last week, a year and half later, when I purchased a Marble cake for a family event. Took it out of the fridge an hour before serving and as it warmed up the frosting started to cut through the cake and sink to the bottom of the plate. It appeared that the cake didn't come out of the pan correctly and they tried to put it back together and cover it up with frosting. When I cut it every piece crumbled. It looked disastrous and not something I felt good about serving. If I had had another dessert, I wouldn't have served it. I called the store and told Stephanie, the manager, what happened and suggested she tell her frosters not to try to fix a mistake. She thanked me for letting her know and asked that I e-mail pictures because she needed to see if perhaps the heat caused it to sink. I sent the pic with an e-mail explaining that it went from my air conditioned car into my fridge 5 minutes after I picked it up, as I live close to the store so couldn't be the heat. I also asked for a reduction or coupon for a future purchase as none was offered and I felt this was an employee mistake. I got a "Dear Valued Customer" e-mail "we will get back to you as soon as possible." 2 days later and I have heard nothing. My advice, open the box and look at your purchase carefully before you leave the store!

Additional Note: Stephanie the manager did get back to me on day three and offered to replace the item. I am most appreciative, but will ALWAYS make them open the box so I can check the cake carefully...