HomeGoods — Local services in Morrisville

VISITING NC and OUT OF BLUE decided to visit a family friend. Since we can't go without Gift to someone's place for the 1st time, we thought to quickly stop by at HomeGoods. I took 4 pieces of Dinnerware Ceramic which had a ribbon tied over the bowl set that had come off. At the Register I asked Black Lady to place the ribbon properly as it was falling off the Bowl which was keeping it in stacked position. She was doing it without any interest as if doing heartlessly. I had 2 more people with me and she had to rang their stuff meantime I got busy removing labels. Then we left her counter and I went to next counter where there was NO Associate. I just wanted to keep the GIFT (Decorative Big Box) BOX that we bought for $10-12 fron HomeGoods as cookware can't be kept in Giftbag as it would be ripped nor we had time to go to our relative place ask for a box and gift wrap or even buy it and wrap it. So to AVOID WRAPPING I ESPECIALLY BOUGHT READYMADE GIFT BOX. So anyways, I was removing the label and moment I opened the box I noticed our Black Associate had NOT Wrapped the CERAMIC COOKWARE IN THEIR WHITE WRAPPERS WHICH I HAVE SEEN IN MY CITY EVERYTIME I BUY ANYTHING BREAKABLE ITEMS. She was out of my sight as there was some Rack between me and her. So I ASKED ASSOCIATE ON MY LEFT if I could take the WHITE WRAPPER TO WRAP THE COOKWARE. She gave me the PERMISSION. Now while I was wrapping, OUR BLACK LADY ASSOCIATE WHO RANG OUR STUFF LEANED TO SEE MY FACE AND TOLD ME "MA'AM" YOU NEED TO ASK BEFORE YOU TAKE IT..!!!!! I couldn't believe it..! I am like I just ASKED THE ASSOCIATE AND SHE GAVE ME THE PERMISSION. So THAT BLACK LADY THOUGHT TO SHOW ME MY BEHAVIOR WHEN I HAD BEHAVED APPROPRIATELY WHILE TOTALLY IGNORING HER DUTIES OF WRAPPING THE BREAKABLE ITEMS FOR WHICH THOSE WHITE PAPERS ARE KEPT IN 1st PLACE. WHILE AHE WANTED TO OVERLOOK HER DUTIES, SHE HAD AUDACITY TO SHOW ME MY BAD BEHAVIOR WHICH WAS PROVED WRONG AT THE END..! then My friend started saying she is Obviously NOT TRAINED AND I WAS LIKE I AGREE SHE IS NOT OR ELSE SHE WOULD HAVE WRAPPED THE BREAKABLE ITEMS..! THE WHITE LADY CUSTOMER WHO WAS AT BLACK ASSOCIATE's COUNTER STARTED BLABBERING NONSENSE: AT least be nice to her that she helped wrapped the Gift..! I AM LIKE THAT IS EXACTLY I WANTED TO AVOID IS WRAPPING THE GIFT AND FOR THAT REASON I BOUGHT A GIFT BOX OF FREAKING $10-$12. SHE GOES NEXT TIME WRAP YOUR GIFT AT HOME! LADY ARE YOU OUT OF YOUR MIND SPEWING NONSENSE AFTER NONSENSE! WRAPPING WHITE PAPER FOR A GLASSWARE/BROKENWARE IS THEIR DUTY AND IS NOT CONSIDERED GIFT WRAP..! She was behaving like CIA's MIND CONTROL MIND HACKING PUPPET BECAUSE ANYTIME SOMEONE SPEWS NON-SENSE ILLOGICAL STUFF, it usually comes from CIA's MIND CONTROL PUPPETS/ROBOTS! I and my friend went out while other were waiting in car and we both told her about our experience at this store and she was like she is a local and had never seen such a BEHAVIOR. I am like even I have NEVER SEEN SUCH A WEIRD BEHAVIOR AT MY LOCAL STORE..! That is why they were MIND CONTROLLED PUPPETS OF CIA SPEWING NONSENSE AFTER NONSENSE TRYING TO PUT ME DOWN FOR...

HomeGoods is a regular jaunt for me, and the customer service has always been decent. Nothing near Chick-fil-A or Trader Joe's level of stellar customer service friendly and focused on customer experience, but an adequate level of decent. This time? Different story altogether! Let me tell you what happened... I could tell the store was crowded because parking was dufficult. Then, I hadn't planned to pick up much, so I hadn't grabbed a cart on the way in. I eventually find myself standing in the checkout line behind 10 or so people with both arms full. The line usually moves along. This time, we all stood in one place for a good 12 minutes with no movement. I begin to notice how annowing the country music is coming through the loud speakers. Also noticed that only 2 cash registers were open. I start to get annoyed. Surely, someone is going to call for backup, right?? A man appears and fires up register 3, then calls for backup for register 4. We start to move. Eventually, it's my turn and I get called to register 3. My arms are seized up because I've been holding these items for more than 20 minutes at this point. My fault, I know. But could I get a "Hello! Apologies for the wait!" Or how about a "Good afternoon! How are you today?" Or even a "Did you find what you came in for?" Nope. NOTHING. Not even eye contact! This dude didn't even grunt in my direction. I'm standing there not being acknowledged in the least. I had to force him to speak! What in the world?? He's doing the least, what, in the interest of time? As if it would slow him down to acknowledge me? Fine, I think to myself. Management will hear about this. I get my receipt and head toward the door, but turn back to the cashier at register one at the end, asking her where the manager is. Guess who?!?!? That same dude!! He was the manager!! I needed to report him to himself!! Comical. I had to laugh out loud while SMH. In that same instance, I overhear him actually greeting the people who came to his register after me. Engaging and polite. What? Oh, so you CAN do it when you so choose, eh? Noted. Night and day difference. Guess what else was different? Guess. Here's a hint: It was not the color...

Bring your own toilet paper, seriously, every dispenser was empty at 11 am. I had to drop dry. I told an employee, but no one refilled nor went into the bathroom to fix the problem. I told the front end cashier that the carts were blowing in the wind and one smacked into a car out front. 30 minutes later, the carts were still venturing out into traffic, not one employee gathered them. So.... Watch where you park or get wacked by a wind fueled Cary, and bring your own toilet paper...or just use a hand towel from the floor? I think the two employees I dealt directly with were over worked, tired, exhausted and really didn't give a damn....and I...