McDonald's — Restaurant in Mount Orab

Placed a mobile order tonight, (07/29/24) at around 11:15 I would say. All it was, was a hot fudge sundae with extra whipped cream. Of course you have to pay the extra for the extra whipped cream so thats what you expect? Right? It looked like a manager but im not completely sure. Orangish hair, black glasses, and an older woman, handed me my ice cream rudely and I politely said “Oh theres supposed to be whipped cream on this.” She immediately got an attitude and sighed, groaned, and rolled her eyes at me RIGHT IN FRONT OF ME!!! Then snatched the ice cream from my hands and put the absolutely tiniest bit of whipped cream on it and shoved it back into my hands and slammed the window without saying a word. Im someone who has been in the food industry and customer service since I was 16 including drive thru and being a server, etc. so I always do my best to be extra polite and understanding of anything. But NEVER would I have thought that I would ever get that as a response BEING POLITE or to give that sort of response. It’s beyond me and extremely inappropriate, even for fast food in general. Its so disrespectful, im honestly still surprised that even happened. Definitely don’t recommend coming here for the customer service…crazy how one person can make or break you from going somewhere and its honestly sad because every other time I've been here the staff had been so nice excluding that woman. Today was the final straw because sadly, its not the first time the same woman has been rude. So don’t make excuses for a bad day. You shouldn't be rude to someone because you’re doing your job and you’re annoyed because you have to...

Stop in to get food to take home, get home to open this cheeseburger that looks like it hit the floor. Place is always slow, pulls you forward for the simplest order, and that Brittany girl that's supposed to be a manager is the biggest joke of a manager ever. I wait at the drivethou after 3 cars go though and say hello...she's says...I'm busy and I'll take your order in a minute...girl needs to be fired for many other reasons.

Edit 6/1/24 We stopped at mcdonald's tonight to order the new grandma mcflury's, We placed an order for 3 total, which was almost twelve dollars. We got to the pickup window and the girl handed them out and we looked at them after we pull it off. And they were a little over half full, which probably totaled 2 full mcflurries. It's unbelievable that they think thats is okay, I mean, you can look at them and clearly see they are just over half. Full.

Edit 12/14/24 I guess you can only review one time? Anyway went through the drive thru tonight and this is a pic of the frappe that I got, could only drink maybe half of it due to all the ice that never got blended up, must been in such a hurry or just didn't know what they were doing, train your employees better managers. Pretty sad ya pay almost $5 for a drink that ya can't finish. I would have went back and got another one, but didn't find this out until we were aboit 5 minutes down the road on the way back home and it was 10:38 and I was ready to go home. I bet from now on they'll get checked...

Used to be the best McDonald’s in the area. The woman at the window told us to pull to a spot to wait because there was already someone that had pulled up to wait. We went. We observed as the car that had pulled up received the wrong order and went in to exchange the bag. As we waited another car pulled in next to us and received their food almost immediately. The woman giving that car their food angrily asked if we were waiting for something. We said yes. As she walked back into the building, a woman holding a small dachshund that did not have a service vest on was walking alongside her. She spoke with the woman with the dog and seemed happy about it. We waited and saw the dog woman return with food, which is in fact illegal in the state of Ohio (they have to be on the patio, but can’t be inside). We finally went in for our food and learned they gave it all to the car that had pulled up. After finally receiving our bag, most of our order was missing and we went back in to get the rest. After going in twice, we decided it was not worth it to get the sauce we ordered. The fries were ice cold. This is a...