Chicken Express — Restaurant in Mount Pleasant

I have been coming to this location since it opened, but, unfortunately, in the past couple of years the quality was just plummeted. My husband and I recently went in to get dinner: chicken tenders, mashed potatoes and gravy and a roll. He got a corn on the cob, I got fried okra. We both got sweet tea and I ordered spicy tenders to try. The spicy tenders were the only thing that was hot, well seasoned, and good. Which, really, makes no sense because our food was ready before we even paid.

The regular chicken tenders were overcooked, under seasoned, and cold. The mashed potatoes were also cold and the white gravy on top looked partially congealed. The rolls tasted good, but were cold, the fried okra was WAY overcooked (to the point that most pieces were burned and crispy), yet cold, and the corn was SURPRISINGLY hot, but not seasoned at all. It’s almost like the food was intended for a nursing home instead of a fast food restaurant. I used to eat at this location all the time, but due to the drastic increase of their prices and substandard food, I have been limiting my visits with the vague hope that it will, once again, be good. I keep being disappointed - this...

Poor customer service! Terrible ridiculous experience. They literally argued with me about a side of ranch that I paid for and then did not give me my full order. I had to go through my entire bag to prove the ranch was not in there for them to then give it to me. Instead of just giving me what I paid and asked for they said it's already in the bag. Total lack of effort. Then I had to drive back for my drink that I did not get. When I mentioned the ranch situation and my missing drink to the manager on duty, they all looked at me craY and said "well there is a policy that we get in trouble for giving extra sauce. My problem is that is was not extra. It was my sauce, I paid for it and now here I am having to come back. I did not appreciate the poor experience. I do not even recall an apology because they made me so mad. The other excuse was passing the blame. The window guy said he didn't bag my food. That was my point on lack of effort. After i searched my bag i said it's not in here and he handed it to me. If an extra ranch is going to break you then maybe you should not be in business! Treating customers this way is a lot more harmful to...

It was a little disappointing, coming back to Texas and going to chicken express excited because this used to be One of my favorite places to go when I was younger. I’ve lived out of state for a long time. I went back and the cashier was kind, but dry not truly warm or welcoming. The cost was surprising. When we ordered cheese sticks I assumed the menu picture was what we would get, we got 2 cheese sticks. I asked for honey packets They said that honey is no longer something they offer, they have salt pepper and ketchup, no ranch or other sauces offered. when I went to refill my water cup, they said that that was something I could not do because it was my water bottle. And the associate just told me that she doesn’t wanna get in trouble because of her boss seeing that happen. And I understand there’s protocol and things you have to follow. But it just left a terrible ending to a...