Moe's Southwest Grill — Restaurant in Mount Pleasant

The best thing about coming to Moe's is the free tomatillo salsa it's something I treat myself to and look forward to don't ask me why it just is but I had to come to this location while I'm waiting to get my phone fixed. Their salsasection was out of order so I asked if I could get a large cup of the salsa even if it was extra charge and I got immediate "Tsk God" under her breath (she wears glasses) and then asks another guy if that's okay and it was an automatic "Nnnnoo" with some prissy attitude and then tried to offer me red salsa in a smaller cup and I politely refused and then they offered me 2 mini small plastic cups with the green salsa in it and i just okay thanks because they kept persisting. Then I get to the register and she checks me out before asking if I needed a drink and then proceeds to talk to me as if I was a toddler and physically directing me on how to do the damn card pin pad. Dude I'm 25 I'm a mom and I'm a chef- wtf and why am I being man handled by a Moe's cashier. Idk if they could or couldn't have gotten me the green salsa. If they could have then it was pure laziness and being full of yourself and ehhh but I just can't type of boring lame ass attitude but if they couldn't at least do it with more respect. I'm a chef so I never disrespect those in the food and bev industry but it's really irritating to be disrespected by the person serving me. They were nice until...

This was one of the most disgraceful and insulting visits I've ever had at an eating establishment. I placed an online order at 6:49 pm and it said it would be ready by 7:10. I showed up at 7:08 and patiently waited until 720. At that point I politely asked the person behind the register if they had the order, making sure that we hadn't placed it at the wrong location. She said that she did have the order and it was coming. I patiently waited an additional 15 minutes. At that point I asked again if the order was coming and the manager or someone from behind the counter started shouting at me about wanting to come behind the counter and make my own burrito.

Easily one of the most disgraceful and disrespectful things I've seen in an Eating establishment. Especially since I patiently waited 25 minutes past the promised pick up time and politely inquired twice about the order before being yelled at by the staff. I would stay away from this moe's at all cost.

Addendum:

I reached out immediately to Moe’s (both by email and online)...it’s been a week now. I still haven’t heard back.

We did go to the other Moe’s in Mt. Pleasant yesterday and it was a much more pleasant experience. I would stay away from Long...

I came through last night 2 hours before they were said to close, they had absolutely nothing. My fiancé ordered my bowl while i used the restroom and a staff member said “why did she leave if this is her bowl” and was absolutely rude after that. We ordered a bowl and a burrito and it literally had nothing in it. My bowl wasn’t even a quarter of the way full. My fiancés burrito wasn’t even edible. There was more tortilla than anything in it. The rice was hard as rocks. We asked for queso in our food and got the smallest amount possible. We got a cup of queso and chips and the queso was over cooked and old and the chips were undercooked and greasy. The salsa bar was empty. When we got out to our car to eat and it wasn’t edible, I went to take it back and the doors were locked when it was 2 hours before close time. Half of the staff were just sitting around, doing nothing at all. If i could give 0 stars i definitely would. I tried calling this morning and no one will answer. Worst...