Ordered online. Got my food. Got to the car and my gut told me to check my order as they've messed it up in the past... Pizza was paid for using hut rewards.
I never knew that 1/8th the toppings would be put on the pizza just because I used my rewards. You'd think that putting pepperoni and their crispy pepperoni that there would be more than 8 pieces of pepperoni on the whole pizza but... clearly that's not the case... Put garlic parmesean as the sauce on the pizza... clearly reading comprehension isn't a strong suite for them because they put the marinara on it... heavily... Requested it be square cut.. couldn't even do that right. I will say that when you put garlic as a topping they don't hold back and will help you fend of vampires from the first slice till the end of the universe and time... my doctor will be impressed that I'll have eaten 3 cups of garlic in 1 day... (not serious, but it was the only topping that was not lacking on the pizza...)
When I went back in to get the pizza remade I was given death glares by the staff; manager glared at me and acted like she was ready to get confrontational with me until I pointed out that it was on my receipt.
When I asked about the toppings or lack there of, I was blatantly ignored. While I waited for my order to be made right; I was glared at and looked at like I was in the wrong for wanting my food made right.
And of course because I'd ordered boneless wings; they got cold while waiting for the inconvenience of them remaking my pizza. Double slap from pizza hut and their incomprehending staff. But I will say that getting the pizza remade meant they put a whopping 2 extra pepperoni on my pizza but still can't figure out for the life of them what square cut means.
I'm glad I used hut rewards for this order because after the poor excuse of a pizza they made for me, the severe lack of toppings per topping; and the looks of pure hatred and mean mugging from the staff I will never use this pizza hut again.
PapaJohns or Domino's will get my future business. Not this poor excuse for a pizzahut.
Way to fail and to represent.
4 months later Ordered food from here as I'm dealing with a work injury. Had it delivered. They don't use puzzahut delivery drivers anymore; just nonenglish speaking grubhub drivers who can't follow directions. My delivery driver tried to deliver to my neighbors house, brought me cold pizza, and almost ran over a pedestrian walking their dog because they weren't paying attention. Truly an...
Read moreIf yall don't want to work, go home and make room for the ones that do. I was struggling with the app saying that the Dinner Box, which is a normal menu item, wasn't available at the store, so I called. The person I spoke to said yes, the box is available, but their online system was acting funny. She took my order, put me on hold and then hung up on me. I called back. The second person I spoke to said no, the box isn't available, and when I told them about my previous call, they transferred me to someone else. This person said the box is available, so we went ahead and completed the order. Dinner Box with cheese pizza, cheesy bread and cinnamon bread.
On the way home I'm checking the boxes... The cheesy bread is missing. I turned around to go get it, showed them my receipt, and overheard one of the employees say they needed to put some more in the oven. But then 5 seconds later, hand me a box. I should have checked it then and there but waited till I got to the car. It was another cheese pizza, only cut in half and not squares like the usual rectangle pizzas. Both of them were only cut in half. The Big New Yorker was also lazily cut with unproportional pieces. 4 pieces cut like a large pizza and 2 insanely large slices. The cinnamon sticks...
Read morePizza Hut, 3002 South Morgan’s Point Dr, Mt Pleasant, SC. 2 issues- this pizza was delayed, and appeared to have been held in the warmer for quite a while as it was dry, brown, and tasteless. Additionally, the previous pizza was delivered very late, so an offer of a free pizza was emailed to me in an effort to make up for it. Unfortunately, I entered my selection for the free pizza several times, but no matter how I tried, their site would not accept the promotional code. While there was nothing indicating that the free pizza was for pick up only, I can only guess this may have been the issue. If so, I can’t imagine why they would have attempted to overcome a poor delivery experience with an offer for a pick up only option. This doesn’t make up for my financial investment, and most certainly doesn’t make up for my wasted time. The bad news is they lost my business, but the good news is they saved about $30 instead of securing my lifetime business. I suggest they connect with one of their more successful franchisees to have them explain the ignorance of their decision. PIZZA HUT- 3002 SOUTH MORGAN’S POINT DR, MOUNT...
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