KakaRoto Japanese Restaurant — Restaurant in Mountain View

From outside, this restaurant may not look as appealing and inviting, but by the time we were done with dinner, this restaurant was completely packed. My friends and I were the first ones to be seated when the restaurant opened for dinner, but despite that, the service was really slow and resulted in an unpleasant dining experience. One person in our group was already done with their meal by the time our meal arrived so you can say, we arrived there together but we didn't eat together.

We ordered their Nigeri deluxe, omakase, tuna stuffed mushrooms, bento box, and chicken karaage. The cut of the fish on all the nigiri pieces was decent, but the rice was a bit undercooked. The omakase comes included 9 pieces of sushi, 12 pieces of sashimi, and a poseidon roll. For $70 price tag, this is a pretty good omakase deal in terms of quantity. It was all very filling. Tuna stuffed mushrooms were decent. Chicken karaage was okay. It wasn't crispy at all (felt soggy). The bento box was a very decent portion size as well, and it came with salad, fish, rice, chicken, and fruits. Regardless of what you order, you'll be served miso soup to start with. The miso soup was decent. The staff was really friendly and nice but the service didn't live up to the...

At first, I really like the restaurant and the food so I made a reservation for the party of 8 people on one weekend lunch after trying myself one day during the week. Everything came out good and fast but only thing really upset me was that the waiter didn’t notify me that there was already 18 % service fee added to my check. Not knowing this, I added another 15% tip. I felt kinda scammed cause when I paid with my credit card, he took away the original check and only gave me the credit card transaction paper with the final price that has blank tip section where I had to sign. And I only found out at home because I asked for the original check since I wanted to double check the price for each menu cause there were 8 items. After reviewing the check at home, I realized that there was already tip added to the check and the waiter didn’t circle it or didn’t tell me. So I called the restaurant and complained that no one notified me about the service charge that was added to the food price and tax and requested the second tip refund as the tip has been paid double. Fortunately, I got the second tip back but think about it, if I didn’t find out myself, basically I have paid over 30 % tip. So watch out guys! The waiter is not...

This is horrible. The service was really bad. We booked a reservation ahead and there were lines when we arrived. We checked with the host and it seems that she couldn’t understand what we have a reservation means and just went away and left us waiting there after saying I can’t find your name on the waitlist. When we eventually checked in, each time it required a lot waitings before we could find someone to help us. The food was terrible. We got soft shell crab, beef udon and the Omakase. The soft shell crab was not fresh at all. Nor was the fish. The sushi and the sashimi in the Omakase are the worst that I’ve had ever. I usually don’t like rolls but the sushi and sashimi was unbelievably bad that I started to feel the rolls in the Omakase decent. What a surprise. Among all the food we had, only the beef udon was acceptable. At least it matched the quality that something I’d cook or purchase from a supermarket. Overall, I’m unsatisfied with everything here and I don’t understand how this place gets so many good reviews. I definitely won’t come to this...