Mama's Pizza and Grill — Restaurant in Muhlenberg Township

This is the second time I have had a similar issue with Mama's Pizza on RT 61 not honoring their prices listed on the menu. On November 8, 2024 I placed an order by phone for a Family Sized Meat Lovers Calzone and a Personal Size Create Your Own Calzone (BBQ Chicken and Raw Onion). I cut out my coupon from the menu (coupon missing in picture) for the 2.00 off a Family Size Calzone. The coupons on the menu are clearly stated that they expire on 11/30/24 as you can see in the picture. With nothing else I can see on the front or back I would expect that this menu is valid until 11/30/24.

It is clearly stated on the menu that a "Meat Lover Family Calzone" is listed at 21.99 and a "Create Your Own Calzone" is listed at 9.99. With my 2.00 off coupon on the familiy Calzone I was expecting the price to be just around 32.00. However the price they was charging me at the store was going to be 39.00. I didn't have my menu at the time and I had a conversation with the Owner who was working at the store at the time about the significant price difference. I was told that they would give me a 2.00 discount on the order and it would be around 37.00. I already had a 2.00 off coupon and it appears that was not being honored. I was told that their prices have recently changed and the menu they have in the store is what is in the computer. The owner would not honor the price so I refused the purchase and went home to get a copy of the menu I have from Mama's Pizza on Rt 61 to bring back to the store.

I returned to the store about 15 mintues later and brought in my menu. I was recognized by the lady at the counter who quickly directed the attention to the owner. I spoke with the owner and asked if this is their menu. I had the menu turned with the prices facing him and he said "what is date on the coupons". I turned the menu around and showed him they are all dated "11/30/24". So this menu would be valid until 11/30/24. He said something as to "would you like me to show you "prices subject to change". I now wish I asked him to do this because I have revied this menu several times and do not see that listed anywhere on the menu.

The owner had stated in my first time coming to pick up my order that prices only went up a small amount. From what I see they are now listing the items as Strombolis/Calzones with a single price but it is for a Stomboli. If you want a Calzone there is an upchage (I belive it is around 2.00 for a family and 1.00 for a personal). The gernal price of the Stromboil also increased depending on if you get a Personal Size or Family Size. So the small amount that the owner stated adds a significant amount to what shoud be honored since what I have is a valid menu. The owner stated the menu I have was mailed in September and I should have or would be receiving in the mail an new menu. Again the menu I have ordered from should be valid since the only thing listed on it that has a date are the coupons and it states there expire on 11/30/24 which was 22 days after I placed the order.

As I was leaving I guess owner felt he had to get the last word in and stated loud enough with his hand up that it has been over two years since he has raised the prices. This is not a way to do business if you want to...

I don’t usually post negative comments, but the complete absence of customer service and borderline accusatory attitude experienced today compelled me to make an exception.

We order frequently from Mama's Pizza and Grill Route 61, 4425 Pottsville Pike Reading, PA 19605. Today we ordered a pizza with pepperoni and banana peppers and a veggie wrap with raw vegetables, no mayo, dressing or cheese. Simple right? The girl taking the order even repeated back the order and verified that we didn’t want any mayo or dressing.

About 45 minutes later our delivery arrives. The pizza was correct, but for the 2nd time in 3 weeks, the wrap was not as ordered. The vegetables were cooked and the wrap included cheese!! We let the 1st instance slide since the veggies were raw and we were able to remove the cheese; salvaging the wrap. This time the cheese was melted into the cooked veggies.

My wife contacted Mama’s explaining their error; initially speaking to the same girl who took the order. She quickly brought another “lady” to the phone who then proceeded to tell my wife that “there is no cheese on that wrap”. Really; then how is it that I am physically pulling melted cheese out of the wrap? The “lady” then states “The counter person is not the cook. You need to explain it to them when you want something special.” I did explain my wife replied… She even repeated it back to me. “Well, you should have said uncooked vegetables, not raw”. Unbelievable! Now the customer is responsible for the counter person not understanding raw is the same thing as uncooked… Really?

My wife explained that the last time we let it slide, but this time she would like a replacement wrap delivered quickly. The “lady” replies “We’re really busy right now and I don’t know how fast we’re going to able to get to that”. Wow! You completely screw up an order, accuse the customer of not ordering correctly and now you have no intention of expediting a replacement order??!!

At that point I decided to drive the incorrect order back to Mama’s for a refund. We had no intention of trusting anything else coming from that kitchen. When I arrived, I requested to speak to the person in charge. The counter girl calls to “Tia” who I find is the same “lady” that accused my wife of ordering incorrectly. She stands by her position that the counter person is not the cook and special orders need to be explained clearly. I repeated the fact that the counter girl repeated back my wife’s original order. She just waved her hands in the air, apologized and refunded the cost of the wrap.

Needless to say, we have no intention of patronizing an establishment that places no value in their customer’s concerns or how they treat them when...

So today I order from my usual pizza place mama's, I get my usual pepperoni pizza well done that I ordered over the phone. Well today somehow my order was misunderstood and when I went to pick my pizza up and brought it home I find it to be a regular cheese pizza. Now worries I just called and explained that my order was misunderstood and it's was for pepperoni pizza. So the lady that took my order gets on the phone and said I ordered cheese but they would remake it and I said hold on no I ordered pepperoni and if you would look at the history of all my orders you would see I never ordered cheese it's always been pepperoni cause that's all my family eats. She then gave me an attitude saying I ordered what she said I did and was so rood that I will never order from this mama's pizza agian. They have lost a customer in me for this. That was my experience today which I have never had from anyone in that store before. Hopefully for anyone else you don't experience thus if your order is misunderstood...