Taco Bell — Restaurant in Mukilteo

It doesn’t give me any pleasure to leave bad reviews. I wish I could leave positive praise everywhere, and for the most part I won’t leave a negative review unless it’s really really bad, and normally I’ve had a negative experience more than once.

I’m conflicted with this Taco Bell. We’ve had good experiences, and awful ones. We actually don’t visit this location for six years because I was so angry with the way we were treated the last time we were there. We had picked up our food, they only gave us five items when we had 11, and the manager accused us of stealing the food and lying to get more! We are business people in our 40’s, and drive a nice vehicle. But we were thieves? Wow. We left the bag with the manager and had to do a chargeback because he refused to give us the food we paid for.

We definitely have had to check our food at the window as a result, and they get it right about half the time. The other half they forget some of our food. This particular location doesn’t always carry the same food as the other locations, and the app experience to order ahead of time is very different. At the other locations you can now swap sauces that come on your burrito. If you don’t like the jalapeño sauce you can swap it for something like avocado ranch. Here, you have to enter no jalapeño sauce, and then pay 60¢ more to put avocado ranch on it instead!

We fairly recently returned to this location because things can change drastically over six years. But not this location apparently. Still shorting us food but charging full price.

I wish that the staff would only serve food that they would be cool with paying for and eating themselves. The new chicken nuggets, although delicious, were tiny 1/2” pieces that looked like the bottom of the bag. For $7 I expected to get more than some tiny scraps. These pieces were a half an inch! Tiny! The burritos and tacos are much smaller than the other locations. Last time we ordered some bean and cheese burritos and a beefy five layer, and they were so small they looked like mini versions. The last visit was enough to where we won’t be back at this location. We spent over $40 on food for the two of us, knowing we’d have a few leftovers. All the food was so ridiculously mini sized that we had nothing left. A regular priced burrito shouldn’t be 3 bites. A steak chalupa supreme should have more than 4 small pieces of meat in it. With cheese and lettuce, it only filled the shell halfway up. And the chalupa shell was soft and fluffy and cold! Too lazy to fry it!! My husband got three crispy beef tacos, they were so empty the shell was closed flat upon itself. We couldn’t even get a full sized drink. My Baja blast came filled a smidge over halfway full!! How rude! My husband asked why they only filled it halfway and their sorry excuse was that it shrinks after it’s filled? They refused to fill it up full! They are lucky I wasn’t there because I won’t put up with that.

I’m not sure if it’s the franchise owner telling the staff to charge full price but screw over the customers with less than half the product, or if they have incompetent employees. But they need to fix this immediately. Customers rely on consistency! I get it that it’s very hard to stay afloat right now with the costs of food and labor. But shorting your customers is not...

Update Nov 2023 Went to try the grilled cheese Nacho fries and they are TINY for the price. Litrelly had 8 fries. Totally bummed

October 2021-? Walked here from my house to get breakfast at 10am and they informed me they do not have breakfast food any more this morning. Im really upset as I walked from my house with my 3 kids to get them breakfast and it was not served until 11am as advertised. I will definitely be telling friends and family and I will not be back.

Ok I went back today 3/4/22 and ordered their hashbrown burrito and a Cheesy bacon burrito and an extra hashbrown. They handed me the bag and sent me on my way. Luckily I was hungry so I ate a bite of my (hashbrown) burrito and it had potatoes and tomatoes in it? No hashbrown. So I go back to the window and the guy that made my food looked at my (before I said anything) and said "oh your hashbrown burrito, right?" Like he already knew why I was back. He knew it was made incorrectly (probably because they didn't want to wait for more hashbrowns to cook, I have no problem waiting though) and tried to pass it off. Nice try, dude. I'm pretty upset these kind of things keep happening as I live very close to this location and do like...

Whoever is/was working on Monday October 7th around 9:25a should probably find a new job because they are obviously not happy. We got there and did not see the breakfast menu. At the ordering window we ask if they are serving breakfast and got a short rude no. And I don’t need a long-winded explanation as to why they’re not serving breakfast I get it but when we try asking questions about other things on the menu, we get just short rude answers with attitude. I get that you don’t wanna work at a fast food restaurant at 9:30 on a Monday morning, but have a little bit of patience when we are expecting to get breakfast and had to change our order on the fly. We’ve always had great experience here but not today. Chulupas were stale. Taco shells were stale. Tasted like they used yesterday’s leftovers. I get that it’s fast food and to not have high expectations.

8/6/25 update to this: they are the only Taco bell around that doesn't have any of the new items like the BBQ taco, the avocado ranch taco or the chicken strips. Maybe this Taco Bell just has a problem with ordering enough supply. They run out of Baja Blast...