Culver’s — Restaurant in Mundelein

We decided to go to Culver's because we haven't been there for a while Andrea just received some coupons in the paper. Once we arrived there was a line in the drive-up up window Lane have several cars. Once at the speaker I gave the young lady or order which consisted of three dinners two soft drinks and what specialty drink. Because I had ordered the fish dinner I repeatedly asked the young lady to include cocktail sauce instead of the ketchup that comes with it. We paid for the food and once again asked about the cocktail sauce. We were told definitely the it was in the bag and that they will bring it out to us please pull forward. Sweet pulled forward and after about 5 or 6 minutes or food was delivered and again I asked about the cocktail sauce he was told it's in the bag. We pulled around to the side of the parking lot pulled to the side and check your order you guessed it we had five or six ketchup packets no cocktail sauce. Pull the car over to the front door of the restaurant banged on the the locked entrance until someone noticed me which took about 10 or 12 minutes. After about 2 minutes waiting gentleman returned with 3 cocktail sauces and we were on our way. Apparently teenage kids don't know the difference between cocktail sauce and ketchup....

Being a self proclaimed Burger Aficionado, I was recently in Northern Illinois, on a tour of the local fast food joints, Culvers' Butter Burger was high on my list. I inquired to the perky cashier helping us "why is it called the Butter Burger"? and I was told "because we use butter on the bun to toast it". Seems like a small detail to hang your concept hat on, but I have to say I was surprised at how tasty it was. The burger patties were very small but had that smashed look, and had the beautiful "Meat Crust" that forms from that process. Burgers don't need to be fancy- great meaty beefy, meat crust, American cheese, soft toasted bun = Gold Standard. If there was one in The LBC, I'd be a customer. Their Concretes, code for Super thick shake, was also amazing. If I didn't know better, i'd say that Shake Shack has taken some of Culver's mojo and upscaled...

Everytime we go to this location, line is huge, there is always a conflict and employees are NOT able to resolve it so we sit in the line forever in the heatwave. We have been overcharged many times, not given the items as ordered, no receipts given when asked, not acknowledged the survey bonus and list goes on and on....we love the Culver's in Lincolnshire as it is nicely managed and owner is very pleasant to work with. Please take care of you staff by training in a customer service and quality, responsiveness and understanding the needs of the customers. We dread to go to this Culver due to the problems being encountered...