Hardee’s — Restaurant in Murfreesboro

Incorrect food given, but management willing to make it right. Young manager on duty. Seemed the employees were running the show. update 1 year later. Believe it or not, the service and ability to service clients has deteriorated. 2 visits at different times - both with poor service and ability to fill orders correctly. --Thursday March 21st between 7pm and 8pm: Wife visited in drive-thru with no cars in customer spaces or in front of her. Order consisted of chicken fingers, 2 burgers, and fries only. After sitting at the drive-thru window 25+ minutes, she requested a refund. It then took 7 minutes to get the manager to refund. No apologies given or food offered for issue. --Sunday, March 23rd between 4:30 and 5:00pm:. Considering the issue from prior night, decided to go in to observe and possibly get faster service. One patron in restaurant waiting in booth for food when we came in, and no one in the drive-thru. 3 employees visible smiling and laughing. Manager immediately retreated to office followed by 2 cooks. Front counter employee stood ready to take order. Order consisted of chicken fingers dinner and two burger dinners with one cookie. No issues with ordering, and employee managing the register was very helpful and curteus. While ordering was in process, one cook was hanging out in the manager's office with the manager while the other cook leaning on gloved hands on doorway. (Plastic gloves used for food preparation). These gloves were not changed before preparing food. Register employee put fries down, and after 2 minutes, yelled to other employees, "Hey! Y'all gonna get me this food?". Only at this time, did one of the cooks (one with dirty gloves) come out and begin to prepare food. The other employee continued to joke around in the manager's office. (Very audible laughing and speech). Shortly after waiting 6 minutes, the 2nd employee emerged from the manager's office and went to the back of the store dressed in jacket. At the same time we were informed that, "chicken fingers were not prepped", and it would be another "5 minutes". We respectfully asked for a plain burger with ketchup only for our son, as he said it would be faster. The other patron finally received his food 10 minutes after we arrived, and we continued to wait on our food. Shortly after, we received our food to go, and immediately checked it. The plain burger had onions, pickles, ketchup, mustard on it, and my wife's burger had mayonnaise on both sides of the bun. She grabbed napkins, and began to wipe off the unwanted condiment. As we talked to the now flustered employee about the issues, he informed me of the chicken tenders being ready. We agreed to accept the chicken tenders we had paid for, and waited for my wife to finish wiping off the burger.

--Quality of food: - Wife's burger was tasteles, dry, not fresh, and seemed to have been prepared 30 minutes before arriving Fries were freshly made (saw them prepared as needed) - good fast food methodology to keep waste down, and fresh food prepared.

--Cleanliness of store: - not very clean despite low foot traffic. Drink station was not well stocked or wiped down. Bathrooms were smelly and not clean at all. Paper on floor with puddling on floor near urinal.

Overall- The store's A-Team is in the morning when there is heavy traffic due to breakfast menu. After lunch crowd, the service and patronage drops tremendously to a trickle. (Looks closed at night). This store should be a market leader due to location, but due to poor management and customer service, will continue to suffer no profit margins after lunch. Highly suggest either shutting down after 3pm to cut losses and boost profits, OR re-training star employees toward customer service and fresh food methods to get back to basics, while purging cancerous management that seems to be...

Breakfast is good, but not that good.

The senior discount has gone away recently (the employee at the counter said this is because of the new manager) and quality / courtesy of the personnel at the counter has significantly decreased (as well as the ability to speak proper English). I see no familiar faces at the counter any more. Yes, I once was a frequent customer.

I understand the need for higher prices right now. I do not understand taking away the senior discount from people on a fixed income who really need it, especially during these economic times.

Corporate stated they “no policy on retail store discounts” leaving it up to local store management to decide to choose what, if any, discounts are offered. Adhering to poor policy is becoming the normal excuse instead of adjusting policy to increase customer satisfaction.

My choice is to no longer do business at this Hardee’s. There are Hardee’s competitors, also serving good food at comparable prices, that appreciate their senior customers and provide discounts to them with a smile.

If this Hardee’s store is struggling financially to the extent they (1) have to take away a modest senior discount and (2) hire sub-par employees, maybe they should simply close the location before their loyal customers and employees abandon them and they are forced to close.

I might consider returning to this Hardee’s location if they reinstate the senior discount and once again employee quality / courteous personnel. Even so it would take a while to regain some...

I went to the Old Fort location on Tuesday, as I placed a mobile order. When I got to the the speaker, Lisa tells me that she can’t give me my order through drive-thru and I need to come in. She stated, “I’m by myself”, insinuating that she had no help. Well, the first problem with that is I was in my pajamas and did not want to get out the car like that. Secondly, it’s not my problem if you all are understaffed! Third, I found a jacket in my car and ended up going in due to my card being charged after I cancelled the order. I get inside and they are FULLY staffed! I was beyond livid at this point, but contained myself. I asked for her name and informed her and another employee that I cancelled the order so, why was I still charged? They both said it will take a day or so and it would not draft from my account. I also reached out to Hardee’s via the “contact us” form and have yet to hear from them. Well, here we are 3 days later and I haven’t heard from ANYONE! I will not be using this app anymore! It’s ridiculous to have an app that YOUR employees don’t know how to use. I’m very upset! So, just a warning, don’t use the app if you aren’t comfortable with losing money if an issue arises!

Hardee’s should take notes from Chick Fila! They get things right, serve with love and correct issues IMMEDIATELY! That’s why their lines are always wrapped around every corner! I love the breakfast at Hardee’s, but hate poor customer service, so letting go of the food and app is...