Starbucks Coffee Company — Restaurant in Murray

They won’t fill your re-usable cup!

Even though they announced back in June, 2021 that they would start again if you went in store. I take the time to go to this one and walk in instead of going through the drive through, which is more convenient, so that I can use my own cup. Every time it’s the same person and there’s a lot of attitude when I say that they can just pour it into my re-usable. They say that I can pour it myself from their plastic cup into my own, like it doesn’t defeat the whole purpose. It’s so frustrating when all you’re trying to do is trying to help the environment, and they made me feel like I was inconveniencing them. I took the drink because the other person already started making it, and I even tipped. Until I can use my own cup, like I’m suppose to be able to, I will have to try...

I don’t think I’ve ever posted a negative review but from seeing the comments, apparently this isn’t an uncommon occurrence. I don’t normally order at Starbucks so I’m not familiar with the frappes or food names of the sort. I did make a weird order granted yes. A drink that is normally hot but I wanted it blended with ice. I can’t have coffee but I can have this drink. He scoffed at the order, gave an attitude about why don’t you order this instead. I said okay but is it made with coffee because I can’t have coffee. He scoffed again and said that no it’s made with mocha and what not. The girl who took my Order was nice tho, she seemed to be in training. Hopefully he doesn’t act this way to other patrons who aren’t familiar with the ingredients or names...

This place has gone down a star... the rep says they don't have the sandwich I want, she points out and describes the other ones for some reason even though they're already marked with little placards, except that the signs are mixed up with the sandwich placement 😆 When I point that out (because it gives the wrong impression) she acts like there's something wrong with me 😆 Stop being dumb, stop training your staff to be careless and unawares, or like customer perception doesn't matter. Just a bad experience, not a...