Wendy's — Restaurant in Murray

I’m in utter shock and disbelief at just how incompetent the staff at this Wendy’s location is. I’ve given them three opportunities to make absolutely sure that they cannot follow simple instructions, despite my outreach to the 800 number, the Facebook page, and the store’s general manager, Mike. Let me preface this saga with some basic knowledge: I order the exact same thing every single time I go to any Wendy’s location: Triple Baconator - PLAIN (to me this means only meat, cheese and bun - no sauce, nothing else) In either a medium or large combo. I have receipts, photos, call logs and voicemails backing up every bit of what I’m about to tell you. July 19, 11:15 AM - I go in to have my lunch. I have 30 minutes. The server gets my name wrong. Gets my order wrong (regular triple instead of baconator, not plain). And it takes 18 minutes for my food to arrive. I reach out to the Wendy’s Facebook page explaining the issues I have. I provide them with all the information they ask for including a photo of my receipt. I hear nothing back. August 30, 8:45 PM. I go back to this location at night thinking they will have less customers and different crew on staff. I order. Get a triple, not plain, not a Baconator. Identify this was supposed to be a Baconator, PLAIN. Sandwich gets remade: Not plain, AGAIN. Bring it to manager’s attention. Sandwich gets remade correctly. I do the survey on the back of the receipt. Half an hour later, the store GM, Mike, calls me back from an unknown number and leaves me a voicemail. It is late, I decide to try calling back the next day. And the next day. I tried calling at least one time a day from August 31st until September 11. The phone will ring 12 to 16 times, then makes fax machine noises and disconnects. I call the Wendy’s 800 number on September 11th to let them know the situation. They claim to “escalate” it. Yesterday, September 13, I get a call back from Mike, again. I explain what has been going on, I’ve been trying to get a hold of him, he apologizes for what has happened, used some half-assed excuse that the kids were working for the summer and they aren’t as good of employees, but offers to ensure that he will make it right, and give me the correct sandwich, in a small combo, for free. Today I call Mike, letting him know that I’ll be in today between 12 and 1 PM. He says it is a short day for him but he will pass on the information to his shift manager, Madison. I go in at 12:10, Madison has absolutely no idea what I’m talking about and she says he’s really bad at communicating. I explain the situation, I identify that, again, I want a Triple Baconator, PLAIN, in a small combo. She gives me a small frosty for free, as well. The sandwich is wrong. Again. Five times they have had the opportunity to make this right, and only one time did they get it right in almost two months time. The complete lack of care from host to manager is completely wrong, there is no communication and may whatever deity you believe in, have sweet mercy on your soul should you ever have the great misfortune of ever visiting this location where they can’t even get an order correct 80% of the time. I’ve written this location off, i will never be visiting again, and I can not recommend enough that you avoid this Wendy’s as though it was the...

Just left this location and I will never spend my hard earned money there again. I haven't been to this location in 3 years because of previous bad experiences but since I moved to the area and it's close I decided to give it a try. That was my first mistake. Me and my husband got some dinner on a rare kid free night, it took 28 minutes to get the food in the driveway from ordering to leaving. When we finally got home I found our order was totally messed up. I ordered the baconator large combo with a dr. pepper and all the veggies and my husband got a Dave's single with large combo. Both our burgers were plain with only meat and cheese and bread and to top it off our fries were cold. I called the next day and spoke with a man who said he was the manager and I originally asked to just get a refund and I would bring him the food and receipt since we didnt even eat it. He asked to give them another try and said he would replace my order whenever I want to come in next (since I said we dont always have time to go get fast food with out our kids) and so I told him I would try it again and since they will replace it I wont need a refund. He told me to just tell the them my name and what I ordered when I come in and it will be taken care of. So I go in tonight and I went through the drive thru and when I told them I was there for a replacement order the girl taking my order askedmy name and how long ago It was messed up THREE times (it was 2 or 3 weeks ago) then said nope we cant do anything about it because they could find the paper (whatever that means) I then asked if the manager was there and she laughed and said yeah I asked him we cant do it. So I told them I would call the district manager and went to the window. I asked for the manager and he told me he can't give me that information and to go online if I want to have a number to call. He began getting angry when I asked for the survey number on the receipt and first told me the only number was the store number and that days like this and people like me are why he hates his job. After arguing back and forth he finally gave me his name (hunter) refused to give me the name of the girl who I first spoke to as she hid behind him and gave me a recipet with the survey number. After he said it was my fault I didnt come sooner and it wasnt his problem that the other manager didn't right it down I finally yelled at him and said it's not my problem either and why is he being so damn rude he finally said fine I'll just give you your sandwich. He made ONE of the burgers (two meals were supposed to be replaced) and I left.

I will never go back here.this customer service is by far the worst I...

A Hispanic lady working drive-thru on Friday, August 23rd, at 5 PM, struggled to communicate with customers due to a language barrier. When my aunt tried to order Pomegranate Vinaigrette, the worker added 'salsa' but didn't explain clearly that 'salsa' meant the vinaigrette even though my aunt tried multiple times at the speaker to get clarification and order a vinaigrette. At the pickup window, my aunt politely sought clarification, but the worker responded rudely, holding up one finger and then her hand. Despite the frustrating encounter, my aunt remained calm. However, when we checked the order, we found insufficient utensils and the 'salsa' wasn't in the bag. I went inside to request the missing items and encountered the same worker, who approached me with a frustrated attitude. I kindly and patiently asked for the needed items, understanding that she was suffering from a language barrier. Come to find out 'salsa' was the vinaigrette.

My aunt is often misunderstood because she can come across as assertive, similar to a 'Karen.' However, she's actually an exceptionally kind, understanding, and extremely generous person. This was evident in her encounter with the Hispanic lady at the drive-thru, where she remained calm and composed despite the frustrating situation. What adds context to her patience is that we had just come from a doctor's appointment for my other aunt, who has a serious health issue and was unable to drive herself. My aunt has been selflessly dedicating her time to care for her sick sister, showcasing her compassionate nature.

I would suggest removing the worker from the drive-thru and encouraging her to learn the english language better so as to avoid another frustrating...