Burger King — Restaurant in Murrieta

[ ] Im writing this right now out of Desperate plea executive action to a manger at store 10733. [ ] The manger name is Glendy and manger in training was walker. I felt belittled and verbally assaulted by these two. I went into this location to order something fairly simple, Upon entering I noticed the place was dirty and in complete disarray, therefore a red flag went up and then I noticed walker ( so called manger in training) stick his hands ( WITHOUT GLOVES)in a clear case of fries and onions rings, immediately after sticking his bare right hand in the case and grabbing some ones food in the drive thru he simply wipes his hand on his pants and continue to work. I immediately shifted my attention towards the kitchen and I noticed no one has gloves on and they are preparing food for every one. THIS IS Cross-contamination and not Permitted by any fast food restaurant. So as Walker( so-called manger in training)approach me to take my order. I simply asked why doesn’t any one have on gloves and his answer,”they ran out and it’s only small one left. I told him that’s not acceptable and I need to speak to a manger and that’s when he told me he was a manger in training. I still asked “can I speak to the manger in charge tonight and not the manger in training”!!! So I seen Glendy in the cooking area he I ask can I speak to her, and immediately Glendy said you can talk to him with him in a very rude way. She finally came to the front area and she begin to say I can’t talk to her like this. I told her “I just asked can I talk to her. She immediately became defensive and told me what’s my problem, I don’t care if you called corporate, her my name, call them ,I don’t want to talk to you any more. Its not you food so why do you care. What are you doing here still. [ ] I was so embarrassed and humiliated by the actions of this manger, that I just grab my food and left [ ] I would like to see this manger fired and also a apology presented to me for this verbal...

Never again will I visit this location. I went to the drive-thru around 8:30pm. The woman on the headset was so rude... Gave us attitude, never gave us an option of what kind of kids meals we wanted 4 or 6 and the menu was scrolling so quickly, I didn't even know there was options. We said kids chicken nugget meal she put in a 4 piece never said 4 or 6. We completed that order and said we had another order separate from the first... She then told us it was one order per car... Now mind u there was no one else in the drive-thru at this time... We drove straight up to the speaker which means no cars in front of us either... We then placed another chicken nugget kids meal, in which she replied 4 or 6... When we said we didn't know there were options she replied 4 or 6. I said, why weren't we given that option with the last order. She replied what is ur drink.... Rude she was just rude... $30.00 dollars later we are at the window and we asked her for a receipt because I would have normally gotten a receipt for my order any other time... She handed us just that... A receipt.... Not our receipt but A receipt.... By this time there were cars in the drive-thru so I could not go back around quickly and the lobby was closed at 8:45pm... By the looks of it she was a manager... Burger King get your employees in check... If they don't want to work there... Tell them to leave but u just lost a customer because of your untactful employee... Watch your cameras back at 8:30pm Tuesday night 10-05-21 I'm hoping your cameras have audio... I'm so dissatisfied and...

I am on the fence about this BK. Their service was slow... PAINFULLY slow. They didn't even have anyone manning the register when I was ready to order, and repeated it with the next three guests, making them wait at the register for several minutes before a cashier magically appeared out of the back to take their orders. It also really grossed me out that the line cooks, wearing their food prep gloves, would go to the walk-in fridge, open the door, and bring out items still wearing the same pair of gloves... I guarantee that fridge handle is not sanitary, yet the line cooks went right back to assembling sandwiches with the same pairs of gloves without missing a beat. Major health code violation with cross contamination and lack of food safety there. However, their veggie burger may have been the best I have ever had at any bk location (and I order them frequently). Seasoned and cooked to perfection, and I was able to add grilled mushrooms, which really pushed it over the top. AMAZING! In other wierd news, it was breakfast... I noticed BK offers several croissant sandwiches, but as I eat neither eggs nor meat, I asked if I could just buy a single plain croissant. The cashier informed me it would be $4!!!! Holy wow, is that ever ridiculous. Needless to say, I skipped that request. I will try this location ahain, simply because we all have our off days and my veggie burger was delightful... Hopefully the service and waiting improve next...