R&B Tea — Restaurant in Murrieta

I ordered the most popular boba tea on the menu, the brown sugar boba milk tea. I get the drink and it looks nothing like the picture on the wall at all and it gets even worse when I actually drank it! This tasted like straight milk and boba and nothing else, I literally drank this outside and had to spit out my first sip! Walked inside and told the staff they messed up the drink and they confirmed it and gave me a new drink. This new drink looked promising because it actually looked more like the picture but it still tasted bad. This time it tasted like a burnt marshmallow in every sip and it doesn’t matter how much I mixed the drink, it still tasted the same. I was really looking forward to this drink so I even went home and added more milk and mixed it all around but it was already ruined. Had to throw out the...

I just ordered 2 of my fav drinks (Taro Stormy and Milk tea) online for pick up. I always add cheese cream on my milk tea but I forgot to add it this time. I went ahead to pick up my order and told the server I forgot the add on. The owners are so kind that they unsealed my drinks and add the cheese cream. They even let me pay it later because I forgot my card in my car 😅 Me and my family are loving this boba place more! not just because of their generosity and good customer service but also their drinks are really good! I would also recommend the bubble waffle! my kids favorite 😋 We’ll keep...

I really wanted to like this place, but after multiple visits, I'm done giving chances. My orders have been wrong nearly every single time, whether it's the wrong order, missing toppings, or completely different flavors than what I paid for.

The staff is polite, but the accuracy and attention to detail just aren’t there. It’s frustrating to spend money and not get what you ordered. Mistakes happen, but when it’s a pattern, it shows poor management or lack of care.

Unfortunately, I won’t be returning until they seriously improve...