The Home Depot — Local services in Murrieta

had a very disappointing experience at this store. The manager, Clarissa, was extremely rude when I asked for assistance with my order. She refused to apply the Pro discount that I should have received, insisting that the SKU# had changed even though the item was identical. Her attitude was condescending and dismissive, and she made it clear that she had no intention of helping me.

Later, I went to look for some wood, which should have been marked down due to visible damage. I encountered Clarissa again, and her rude behavior continued. She instructed another employee to use his judgment on whether the wood should be marked down, despite the clearly visible cracks. When I pointed out the damage, she began cursing at me and ultimately told me to leave the store.

When I asked if I was being kicked out because I am from the Middle East, she ran away as soon as I took out my phone to record her behavior, even using profane language. This kind of treatment is unacceptable, and her actions, supported by the store manager Mario, are deeply troubling. I am very disappointed and expect an appropriate resolution to...

I came in to replace a defective light and expected a hassle—policies, receipts, maybe extra cost. Instead, I was met by Danette, who immediately listened and knew exactly how to help. She brought us to Christina at the front, and within 7 minutes total, the issue was completely resolved. Both were friendly, efficient, and genuinely cared—not just about the transaction, but about the experience. Danette even suggested the Mother’s Day birdhouse activity for my 7-year-old daughter, and later stopped by while we were building to make sure we were enjoying ourselves. That kind of authentic service is rare. It turned a frustrating problem into a highlight of our day. This is why I shop at Home Depot. Christina and Danette went above and beyond—they’re the kind of employees every store hopes to have. Huge thanks to both of them for reminding me that great customer service still exists. Give these two the recognition they deserve—they’ve more...

Today I came to this store looking for planting soil, a small bag of Perlite, and pest control product, and I was able to find 2 out of 4 items. I saw no less than 10 employees in my 15 mins there, who purposely did not make eye contact. I guess they weren't trained in GET and that's unfortunate. As I purchased my 2 out of 4 products, the cashier, Isabella did not extend a Thank you, but instead, watched me as I struggled to grab a sheet of paper for loading. This store has paper and plastic for loading products, and that's great; however, I wanted paper, not plastic, and it was not loaded properly on the roller. While trying to load the paper properly, Isabella asked me if I wanted plastic, in a snotty voice, and another male employee sat at the garden center doorway watching, and also not...