Burger King — Restaurant in Muskogee

This review is for the manager and or supervisor. Look we all know what to expect from a main chain fast food restaurant. This review isn't about the food - the food was acceptable. However the quality of service / customer care from this burger king is absolutely hands down the worse I have ever seen... i understand some people are not happy Doing what they do. I understand that some people hate their jobs. I understand that some people are doing what they have to do.... but it's doing these things with a smile on your face and he a positive attitude that it brings out the greatness and the promotions in life. A smile on your face even when you hate the situation your in will go further for you and open more doors then any education 😊.... A smile is a invite to a conversation and conversation leads to the possibility of opportunities... 5 years ago I was a powder booth technician making 14$ an hour. Today I make 33$ an hour - I assure you I have no special qualifications / I got nothing special going on other then my mind set and how I represent why employer / brand. It doesn't matter what you do - do it with a smile and a positive attitude and the opportunities will eventually present themselves... I dont get hung up on stupied things when dealing with the restaurant industry. (oh they brought me 3 forks when it is only me setting at the table) I just assume that the waiter / waitress thinks I'm good looking enough not to be alone - like maybe they think taylor shift is with me and is currently in the bathroom and nicolas cage is on his way to meet up... I overlook the small mistakes and call people out for their bs.... Do they have clean restrooms - is the eating areas clean and properly maintained... is the customer service friendly and inviting... stuff like that..... I try to find something positive to say in all my reviews but there is none to be given here.... myself and 2 others in my party walked into this restaurant and let me assure you we stood around several several several mins with no kind of greeting or acknowledgment... Plenty of staff walked by. Plenty of stuff made eye contact with us - they knew we were there.... but not one gave a signal moment of there time - not a word was spoke... not a smile... nothing... I dont expect to be first in line but i dont expect to be acknowledged. after these several several several minutes passed i pulled out my phone and proceeded to run a timer... it took 8 minutes before someone finally walked up to take our order... we did not get a apology for the wait.... we did not get a thank you for coming...A welcome to burger king.... What we got was a simple - what can I get you....It took a bit to get the food but not terrible... this wasn't during a rush hour and there wasn't a high customer count at the time.... I factored in everything I could to try and make this treatment acceptable and I have failed to do... this location gets an F and i don't care how good the food was. It cannot compensate for the lack of customer service and sorry state of the atmosphere... Everyone looked like they were doing something ( at a semi steady pace ) the weed smell was semi strong - which I believe should be not present at all... again, plenty of people walked by on their way out to the restrooms / across and around the counters. Plenty of opportunity for somebody to recognize us. But no attempt was made... customer service is the number one factor that puts going out of business signs in windows. No one is going to invest in you, and no one is going to see the potential in you with this kind of treatment. When everyone else holds their head down and walks around with a look of defeat.... Smile - that's how...

One of the managers quit and walked out on the other manager and crew, but the crew continued to work diligently and as a team! The remaining manager (only a manager for 4 days at tge time) on shift gave a disclaimer to the customers who came inside and informed them that one of the managers had quit and that they were short- handed. He indicated that there would be a bit of a wait for the orders to be filled. I totally understood and proceeded with my order and waited with no problem. The crew communicated well together to get the orders out, and there didn't seem to be much confusion at all. In the midst of unexpected adversity, the crew did exceptionally well. I was impressed. I told them that they were all doing a great job, and I encouraged them to keep up the good work. I came back a few days later and the same manager was on duty again. I told him again that he did a great job when the other manager quit on them and he was really grateful. I believe that this particular crew needs to be highly recognized, because as busy as they were, no one else got discouraged and walked out. Burger King should for sure be grateful for this crew. They could have ALL gotten fed up and quit that night, but they didn't. They ALL hung in there and braved through it! KUDOS TO THEM ALL!...

Went through drive through at 8:55 PM could not get a response on intercom.Hit my horn a few times still no response..drove to the window.Where a young lady was inside on her phone and didn't even know I was at the window... When she came to the window I asked if they were opened or closed.She said opened and I said I haven't been able to get a response back there.She said they were inside on the headphones.She would get them so I made a second attempt to go through the drive through again with no response .. Drove back to the window and the young lady Walked away ... Another young lady came up to the window giggling And I asked who the manager was on duty and she said she was. I asked her name and she had to think about it and then said Kylie. I asked her why she had to think about her name and she giggled And said she had never been asked for her name before.At that point I just left ... I called into the store and a young man answered and I asked for the manager. He said he was the manager and his name was Edward. And I ask well ....The young lady just said she was the manager and her name is kylie He said he didn't have a Kylie that work there. At that point I said I would call the day manager and his response was do what you gotta do (Burger King) on Shawnee in...