Chick-fil-A — Restaurant in Mustang

First an foremost let me say this... The food at Chick fila is 100 percent topnotch,their prices do reflect this. I had no problem with the quality of the food we received. I'm referring to me an my 12 yr old granddaughter an my 5 yr old granddaughter whom I took here to eat after a long day at mustang aquatic center, I ordered a large chicken nugget meal for my 12 yr old,an a kids meal for my 5 year old,now here is where I have a problem...the kids meal!!! They tell you that your ordering a kids meal with a toy!!!! 16 dollars plus was cost ...that's a lot for what we got,but again my problem wasn't with the quality of the food..my problem is they advertise kids meal WITH A TOY! My 5 yr old nor I think a very small pack of flash cards is a TOY! They charge the amount they charge an give your kid tiny flash cards an call those cheap cards a TOY, Then I ask the staff about why my 5 yr old who can't read yet gets disappointed when she expects a TOY with her kids meal,but gets something she can't even read,or actually use. Now let me say this.. A different group with another little girl next to me got a little story book for a TOY. When I asked if I could get something different than the flash cards,I was told no that was all they had...When I'm sitting there looking at the different gift another child got..very disappointed,then they come back an tell me oh they can swap it for a ice cream cone, asked my 5yr old if she wanted to switch it,she was happy to do so...when the staff member came back I told her,yes she wanted a ice cream cone...she took my 5yr olds flash cards an leaves, moments later comes back places cards on the table an says sorry sir but because this item has been opened they can't trade it...now I already asked my 5yr old an she is expecting the ice cream cone ☹️☹️☹️ so I had to purchase her a cone to fix this messed up ordeal,I'm not happy that the kids meal is advertised as having a TOY,but it really doesn't. This just sounds like false representation to me. I won't return or visit another of there business locations because of this again. McDonald's is half as much but yet your child does get...

This branch opened 3 months ago. At first, I was willing to give them grace, but we have had nearly every order be incorrect in some way, usually the breakfast orders. I always order a chicken egg and cheese muffin with no egg. I have had them both ring me up correctly and then give me the wrong item, OR ring me up wrong and then give me an entirely different item. I have been rung up for and given an egg muffin, which is EXACTLY the opposite of what I've ordered. I have been rung up for and given a chicken biscuit instead of a chicken muffin, multiple times. I have had friends order a sausage biscuit and then get a chicken biscuit. Every order, you have to check the bag AND check the wrapped items to make sure they are what they are labeled. I'm genuinely baffled as to how this is so difficult, especially as I have experience working in fast food. This is the only chickfila that has ever had issues with my order, and the wait in the drive thru is always 10 minutes +, even when it's just me and like one other car. The staff are polite, and when I point out the mistake, they fix it, but I don't understand how every single time they get this wrong. And if you have to wait forever to get the food, and then it's wrong, now you're waiting another several minutes for the right food. Please get these people some more training, or if its an equipment issue, like the microphone being weird, fix that. We here in mustang love chickfila, and we would love to see...

I usually only leave good reviews/praise BUT definitely not for this Mustang location. HOW DISAPPOINTING! What a let down. I'm not wasting my time any longer. I'll get it when i go to yukon. Its not worth the frustration! Since they've opened the mustang location my family has been been there probably 5 or 6 times. I keep thinking it'll get better. Today was the straw. No more. I've had some sort of issue every.single.time. It's like they see me coming and say oh let's screw up her order, leave some out, make her pull up and wait forever asking her 5 times the name. I usually order the exact same thing spicy (filet only) kale crunch salad, and a sandwich meal. Not hard right? Today i held up traffic for people that had already received thier order for the manager to get involved telling me they had to charge me for my avocado dressing...um okay then had to wait on my food yet again. Then got down the road and they didn't give me my drink after all of that....they are terrible. The manager didn't care and has a bad attitude. How can one location be so MUCH different! LMK WHEN YALL GET YOUR...