Jimmy John's — Restaurant in Nampa

I used to love this location. They have always been great and prompt with my food. However, the last 2-3 months they have gone down hill fast. I continue to have issues with my order every time I go. A month ago, I asked for extra turkey in my Beach Club, they put roast beef. When I called to speak to the manager or supervisor, she was not sympathetic and instead stated “we can make you a new one.” So I had to drive all the way down there to get a new sandwich. When I got there she was short and never once apologized for the mistake.

Tonight, not only did I wait 15 minutes for my order, I had also asked for extra turkey (again) in my beach club and I PAID for extea turkey. However, when i checked my sandwich before i left (because of the continued mistakes in the past), there was no extra turkey. I went back to the window to receive a refund and the employee at the window looked like she was the supervisor and she was not happy to see me nor did she apologize once again for making a mistake. She said “I could make you a new sandwich or give you the side of turkey.” I declined because at this point I’ve had enough and I don’t want them touching my food. I do want to point out that the gentleman who helped me fix my ticket was gracious, he apologized to me and was amazing from the very start. But this place DESPERATELY needs new management.

Again, I truly love Jimmy John’s and have been a long time customer and this is the only one closest to my house. So PLEASE fix the problem so others and myself can enjoy our...

First off, I have to say that this review is not just for this particular location, it's for most of the locations in the Treasure Valley area of Idaho. That being said, this location is one of the offenders, not the worst of them. It all has to do with what and how I order, I get a particular sandwich and then ask that the tomatoes be put on the side and for the sandwich to be cut in half. This doesn't seem like much but a good 75% of the time they can't get it right, even if the person taking the order has done their job, the folks who make it don't follow what I see on the receipt. Now, I don't know how things work in the process so I don't know if the folks who make the food actually see what I have told the order taker or not. I have to guess that they don't given how often it doesn't happen. Anyway, it doesn't seem that it's too hard to do but the numbers tell...

Apparently freely fast means you get your food in an hour. My dad is disabled and loved jimmy johns. When I'm at work I order him lunch sometimes and he really wanted it today. After an hour of ordering my dad calls me asking if I ordered it or not. I tell him I did. His sandwich was not fresh it was soggy and took far far too long. The location we ordered from is less than 4 blocks from his house. Why the F does it take an hour for a sandwich? Do not recommend this location at all. You are better off traveling across town and getting it yourself. Making complaints does nothing either. Don't waist your time or money. Also $5 for a delivery fee and it still takes over an hour for a soggy sandwich. Yeah you are better off going to...