Bakery At Grappino — Restaurant in Naples

Was excited to go to bakery at Grappino again. I was here once before a few months back. The breakfast i ordered was delicious so I went with the same thing again! The “ Croque madame” When it came, it was everything opposite of this famous breakfast dish. It was missing the cheese sauce that is nice and warm and gets drizzled on top! I asked the waitress if she can bring me some sauce. I waited 20 minutes and at this point and my food was ice cold. The bread is supposed to be brioche bread and it was thick challah bread that you use for french toast. The presentation of the sauce was also disgusting upon brining it to the table. At this point I kindly said to the waitress “ at this point I can’t eat it, it’s cold and the sauce won’t even melt on top” I told her I don’t want it and as I lifted the plate to hand it to her, she ripped it out of my hands replying with a stern “ OK” She never even offered me something else so I guess I don’t eat! She took it off my bill. Will never ever go back. Food quality has definitely went down hill. I guess it makes sense since rumor has it that they let the chef go! Poor...

LOVED this place. I will be a returning customer. I had never ordered French Toast anywhere because I don't like eggs, but these folks have/had a Crème brûlée French Toast with fresh fruit, OMG, THE BEST!. Now, a little negative, let's be light about it. The waitress who took care of us was a little "dry", listen, she doesn't have to be bubbly or clown, but "welcoming and attentive" would be nice. Secondly, I purchased a baguette, and before I did, I asked the lady at the counter if the baguette was from the day, meaning baked that morning, to which she replied "Yes". When I got to the car, I took a bite of the baguette, but that bread was not baked that morning. I may not be a "bread expert", but I have had many loaves of bread baked in the same morning, and this baguette was not. I disliked that I felt lied to, given that maybe she didn't know, and it was an honest mistake. I will come back, hopefully, I get a better waitress with a little more enthusiasm to be there and take care...

Went for brunch today. Food was excellent! Service could have been better. There were 3 people at Hostess desk when you walk in, none of whom seemed to do much or didn’t know what to do?! Spent a lot of time looking at papers and the seating chart on the tablet rather than greeting guests and holding door open. Most guests had to approach them rather than the other way around. We were seated without menus being offered, trying to get their attention to have them bring us a menu took some time! Purchased a couple of dessert items to go which were also excellent! We were told the pie was Apple and Blueberry but when we got home it was just Apple- still very...