Inn on Fifth — Hotel in Naples

Location was amazing, but was not impressed with much else. We checked in, went into our room and there were black dirt marks all over the floor. The bathroom was exceptionally dirty. It did not look like it was cleaned from the last guests. I took pictures. Last minute our daughter tagged along. They brought her a fold out bed and she said it felt like she was sleeping on a chain link fence. The king size bad mattress was so hard I could not sleep the first two nights, by night three I had to get over it. We called the front desk and asked about tickets to the theatre and were told they would call for us and call us right back. We never got a call back. Night two, we had to call and ask for a bath towel and shampoo. No one showed. The room refrigerator was so loud, it kept us awake. We called to have it unplugged and no one showed. Came back from dinner and no electricity in our room. We called the front desk no one came. We called a second time, when maintenace showed up he said a fuse was blown and they would have to fix it. Day two, we went to the pool. Five couples were there and 15-20 kid between them. The parents let their children scream Marco Polo at the top of their lungs and run all over the pool area. Older ones were teasing younger ones and they screamed and cried the whole time. They also had a pizza party and left their mess all over the tables and chairs. None of the staff working in area stopped them from screaming, running or trashing the area. We ordered three drinks from pool bar. All of them were terrible, way too much alcohol and it tasted like chemicals. We didnt complain, but the bartender noticed we weren't drinking them and asked why. We were honest and she said sorry most people like their drinks with extra alcohol so I make them all that way. She said she would remake them for us. When she brought them to us she said they were non-alcoholic yet we were charged $70 for alcohol drinks. We were charged the cost of the drinks plus a $10 fee. When I questioned the fee with the front desk, I was told they had no idea what that charge was and they have never seen that before. I asked for a refund, did not get it. Day two, the rooms around us were families with small children, I teach and I adore children, I'm very tolerant. The kids were running in the hallways and screaming and crying at the top of their lungs. Again, the house keeping staff and maintenance staff were in the hallways and did not request them to lower voices or get off of the floor so guest could get through to their rooms. They must not have contacted the front desk to deal with it either. The walls must be thin we could hear them all night and early morning, plus slamming doors. I just turned on a white noise app. Again, we had to call the front desk to get a new pillow because the one in our room had weird stains on it. No one showed. We called twice within an hour span and finally someone came, he stated he was alone at the front desk??? Very nice gentleman and he appologized. You can't fault the employees for that, but management should definitley staff better, it seemed to be an issue the entire time...

Ok let me start by saying this is probably my 5th or 6th time here. We have stayed in club level and we have stayed on the pool building side. We come back because we always felt we were treated so well no matter which side we stayed on. I booked a pool view patio suite. Although the patio is very nice and can fit a group of like 6 people the view of the pool is non-existent. False advertising. The AC was not working efficiently and only the fan was running. We called front desk and maintenance came up. He was in our room for 15-20 mins. Said only the fan was running and he reset it we needed to give it 15 minutes. 30 minutes later the air coming out of the vent was still fan only not cold at all. We called the front desk and we were moved right before our dinner reservations with friends to a room on the same floor. It was not as big and furthermore I went from a large outdoor patio to no balcony at all and a view of a rundown parking garage. I stopped at the front desk before dinner and the girl Holla said there was nothing she can do tonight for me. I asked her to write down what had occurred and to include that she could not help me a paying customer. She fought with me but finally wrote the summary. The next morning I wake up to a coffee maker of only decaf pods. As petty as that is it was just another thing that went wrong. I went back down to the front desk and thankfully Maxwell the manager was on shift and he was a breath of fresh air. Thank you Maxwell for being so understanding. He moved us to the club level. He was very empathetic to our experience thus far. Hola could learn from him. We were moved immediately with the help of a valet. Alec the director of services called me later that day and was also empathetic and understood my frustration. They did do their best to make things right. Unfortunately our AC broke in the new room. I advised a staff member that was serving breakfast on the club level and she called for help. She did tell me the AC problems have been an issue lately. It was hot in the hallways. I advised Maxwell of this upon my checkout. When you are charging a premium for a luxurious experience then the basic need of AC should be priority and the next basic need of customer service should be the next priority. Holla needs training. I don't know if I will be back. I think will follow some other reviews to see if things improve before I go back. However Maxwell and Alec rock. Thank...

In my previous review of The Inn on Fifth from five years ago, I stated that it was arguably the premier place to stay in the greater Naples area. I just returned home from a weekend at the Inn on Fifth, and I can unequivocally say that it should be the only place to consider staying when in Naples. I had no idea that after covid and the hurricane that the management could improve on what they had. However, with the latest renovations in the main building and now the upgrades in the building across the street, it is hands down the best. There are now 5, renovated, club level suites on the second floor 270,271, 272, 273, including the huge 274 that all look right over 5th Ave and the front of the main building and there are several additional suites on the third floor that have the same view. It takes a lot more than just well-appointed facilities to please a clientele that is used to the best. It takes a professional team with client first training. My first complement goes to Lisa, the concierge for the club level. Lisa sees to it that everything is perfect, arranging the hard to get reservations and rides to and from the best restaurants and attractions. On top of that, while waiting for your reservation, Lisa directs a staff member to stock a complimentary, self-serve, top-shelf open bar with warm and cold appetizers for each guest to enjoy all evening long. Most importantly, when checking in, you must ask for Zuzana, who manages up front. She will go out of her way to make sure that everything is as exquisite as it should be wherever you may be on the property. Whether you are in a standard room or a suite, Zuzana will make sure that you have the amazing experience that you deserve. Be sure to say hi and thank your driver Petar, who comes complements of the house. Petar is always professional and knowledgeable, taking your party to and from all there is to see in his spotless Escalade. Make a reservation and experience the excellent service at The Inn on 5th. Trust me, you won't leave...