The Capri Inn — Hotel in Naples

there were Pro's and cons. We've stayed at many opal properties and picked this knowing the brand and loving them. Def a disappointment going in and expecting the typical Opal experience. ||Pros: |Location - very close to town can walk everywhere|they offer transportation in their gem cars to town so you don't have to find parking. parking is only on the harder side durning peak season. Nov-April. even then, there are plenty of places on side roads, parking garages and valet. |Onsite self parking |breakfast daily (although zero for those with food allergies)|beds were comfortable||Cons:|hotel is older and outdated, the only thing updated is the some parts of the hotel room and the lobby, outside of that it's an old motel they took over. carpets and elevator were old, elevator smelled like burning oil and was very hot. |AC in first room didn't work at all - they moved us and helped us move everything|we heard many people talking in the several days we were there complaining their AC didn't work or work well, so we were not the only ones|tiny pool. Like not even worth using because it was that small|front desk staff was hit or miss. sometimes the staff didn't even know what day it was, other staff was helpful. |Microwave, fridge and coffee maker in room. REALLY nice to have these! |NO AC vent at all in the bathroom so it gets HOT after 3 people take showers and it's the ONLY mirror so to get ready you have to sweat.|The bathroom door smashes into the toilet, so make sure you lock the door, if you have kids that bust in, they will break your legs if you're on the toilet |they don't clean the rooms everyday and we constantly had to ask for new towels because they don't ever dry out in the bathroom with it having no AC. we had to go to the front desk and get them ourselves ||I will say, the BEST part of this hotel what their maintenance worker. I can't remember his name but he fixes the AC, drives the gem car and does like everything around that place. he went above and beyond for us, he moved our luggage, brought us new towels other days, really good guy and they are lucky to have him! ||Overall, with so many places in town to stay, this one is $$$ for a very old, outdated hotel without any amenities and for the money (or less) you can stay...

there were Pro's and cons. We've stayed at many opal properties and picked this knowing the brand and loving them. Def a disappointment going in and expecting the typical Opal experience. ||Pros: |Location - very close to town can walk everywhere|they offer transportation in their gem cars to town so you don't have to find parking. parking is only on the harder side durning peak season. Nov-April. even then, there are plenty of places on side roads, parking garages and valet. |Onsite self parking |breakfast daily (although zero for those with food allergies)|beds were comfortable||Cons:|hotel is older and outdated, the only thing updated is the some parts of the hotel room and the lobby, outside of that it's an old motel they took over. carpets and elevator were old, elevator smelled like burning oil and was very hot. |AC in first room didn't work at all - they moved us and helped us move everything|we heard many people talking in the several days we were there complaining their AC didn't work or work well, so we were not the only ones|tiny pool. Like not even worth using because it was that small|front desk staff was hit or miss. sometimes the staff didn't even know what day it was, other staff was helpful. |Microwave, fridge and coffee maker in room. REALLY nice to have these! |NO AC vent at all in the bathroom so it gets HOT after 3 people take showers and it's the ONLY mirror so to get ready you have to sweat.|The bathroom door smashes into the toilet, so make sure you lock the door, if you have kids that bust in, they will break your legs if you're on the toilet |they don't clean the rooms everyday and we constantly had to ask for new towels because they don't ever dry out in the bathroom with it having no AC. we had to go to the front desk and get them ourselves ||I will say, the BEST part of this hotel what their maintenance worker. I can't remember his name but he fixes the AC, drives the gem car and does like everything around that place. he went above and beyond for us, he moved our luggage, brought us new towels other days, really good guy and they are lucky to have him! ||Overall, with so many places in town to stay, this one is $$$ for a very old, outdated hotel without any amenities and for the money (or less) you can stay...

Stayed at the Capri Inn recently and I do not recommend The Capri Inn to anyone. Quality of the rooms is not consistent. We had to move from a room where the appliances were not working properly. They tried to put us on a floor with a barking dog next door, and then finally a room that worked. Outrageous “Resort Fee” that is a junk add on not part of the room rate. They hand you a slip that says what the “resort fee” covers and it is mostly things that you do not want. If it is mandatory, just be transparent on the fees and include it in the room rate. There is the list of the items covered by the $35 “resort fee” in the information that they provided: In-room coffee and bottled water (just include in the room fee, do not try to hide it. Wireless Internet. (Good hotels provide free internet, not hide a fee in the “resort fee”. (Also note, that their internet provider blocks many sites and you only get an error message not telling you the site is blocked. This include game sites that are part of my company’s service). Morning coffee station (fine if you drink coffee, not fine if you have to pay for my coffee) Champagne Welcome Toast (I do not drink alcohol, but they make me pay for it). Afternoon Infused Water (?!?) Bike Rentals (don’t ride bikes but they make me pay for everyone else) Afternoon Cookies and Cannolis (why bury this is a “resort fee”) Self-parking. (I have to pay to self-park?) Daily newspaper upon request (but if I don’t request, I have to pay for it anyway???) Business Center (again, why hide in a “resort fee”) Unlimited local calls and toll-free numbers (where have they been for the last 20 years?) NCH Wellness Center Pass (a special fee to use their gym?) Bottom line – there are better places to stay in Naples for the price. Do not stay at any hotel that slips in mandatory “resort fees”. Capri Inn is part of the Opal group and I thought they...