Nana's Ice Cream & Gelato Cafe — Restaurant in Narragansett

So very disappointed that such an established local favorite would be so disscurtious towards their own employees. My daughter and I met with the owner at the beginning of the season where she filled out an application and was hired and promised three days a week being that she was the first applicant the owner hired her. I spoke directly with the owner because the previous year she had secured a job and at the last min they changed their mind and she couldn't find another in time. I wanted to make sure that she was indeed on the schedule and would have the three days a week. Well the owner has allowed the young high school employees run her shop and as a result it was a summer of popularity Hmong employees and who received what shifts. Need less to say my daughter received little more than three or so shifts all summer. This is one of her first experiences in the workplace, one which is now incredibly skewed as she watched her boss, a figure of authority fail to follow through on her word. Too bad this popular stop has to treat some of its employees with such lack of respect. Very...

They LAUGHED the person I sent in with an old gift certificate to pick up my birthday ice cream cake (cert was for an ice cream pizza but they didn't have it/ don't make it anymore). We called hours ahead. The pick up person had to pay the full price. The cake wasn't even made by Nana's; we would've gone somewhere else! Very dishonorable. I wonder if they would have treated someone older than 18 the same? Anyway, I won that gift cert at the local high school and they didn't honor it. Bad business. Someone named Diane ( owner?) Replied to this review in a further harassing tone never addressing the refusal to honor the gift certificate...which are never supposed to expire in RI. They are dishonorable and can't take the truth...

You know the moment you walk into the place… Not a Welcome, Hello, or even… Can I help you? We should have turned around and RUN OUT! They have many sundaes with bananas on the menu but no bananas? The first sundae ordered… Nana’s Beached Whale (ice cream with a brownie, BANANA, hot fudge and whipped cream) she started the sundae, disappeared and returned to tell us sorry no bananas. We ordered 3 different sundaes with hard ice-creams and all 3 melted down to about half the size by the time we walked out of the door. We were the only ones being served at the time. The subpar melted messes ended up in the trash can. We were disappointed to say the least and went to Stop & Shop and purchased ice cream with all the fixings for...