Captain D's — Restaurant in Nashville-Davidson

I went to this location after a busy day of work and was super excited and pumped to try the new spicy fish I specially asked for all food to be fresh which I should of known that the total opposite is what was delivered to me as a former employee myself working for the company I’m pretty familiar on how the system works granted that a lot of the workers now have gotten lousy but that’s no reason not to deliver quality fresh seafood The fish was so hard when I went to bite into it nothing but mush and crumbs fell from it the cracklings at the bottom of the food tray were burnt and tasted like straight up grease and the pot that they cooked the fish in (old grease at that ) the sides were fries and okra the okra was still raw inside the fries were cold and old the kids meal chicken well the chicken was so old and hard the Mac n cheese was mushy let’s just say the only thing that was good was the drinks that we received which was totally disappointing because I wanted to really experience this hot fish that has been advertised and it was trash and definitely nothing to brag about Its sad that I wasted my time but mostly I wasted my hard earned money throw it all away throw the entire caption ds away as well never again signed disappointed ...

My husband went through the drive-through and spent $40 for two meals and a few extra sides, when we checked the food they didn’t give us everything we ordered and when my husband went back to have it fixed, Danielle and Kim told him that he was basically lying that they packed the food and that they weren’t going to fix it and then called the district manager who ended up making them fix it but they still didn’t fix the order correctly. Angie was amazing, but we will never be returning to this location and I suggest that if you want your food made correctly and get everything that you ordered, I would avoid this place. We eat at Captain D’s and we have never had such a poor experience ever. No customer should ever be called a liar because of a workers incompetence. And then when my husband asked for the district managers information or the corporate information they refused to give it to him. Seriously to whoever owns this location, I suggest you find better staff and give Angie a...

June 26, 2023 around 2:30 ..Craving Catfish and tired of checking local grocer for fresh catfish. I decided to go to nearby, Madison restaurant and pulled into Captain D's. I went to the bathroom, always my first stop if fast food. YES!!! The bathroom was clean. YES!! Hot water, soap and towels to wash your hands. The entire restaurant was clean. No crumbs on the floor, nor tables and the staff was friendly and attentive. Speaking to me upon my entering and eye contact. Who ever, manages this store has done a good job in training staff, making sure dining area was clean and that the staff hired was personable. I got so many surprises on this day. Getting food that was seasoned well.. The green beans were not overly salted and my food was good!! If I am going on about it ...just finding good service, clean restaurant and friendly staff is rare...I forgot to take pics before I ate the food. The cleanliness of the restaurant ..alone, gave me confidence...