Cold Stone Creamery — Restaurant in Nashville-Davidson

Unacceptable Treatment and Discrimination at Cold Stone Ice Cream Store

To Whom It May Concern, I am writing to express my profound disappointment and outrage at the treatment my family and I received at your Cold Stone Ice Cream Store located at Brentwood on Mar 10, 2024

Thirty minutes before your posted closing time, my wife, our two children, and I entered your establishment eager to enjoy some ice cream together. However, instead of being greeted with hospitality and courtesy, we were met with absolute rudeness and discrimination.

Despite there being no visible sign indicating an early closure, we were flatly refused service by your staff. It was evident that this refusal was based on nothing other than racial discrimination. The disdainful looks and dismissive attitude we encountered were both shocking and deeply hurtful.

As customers, we deserve to be treated with respect and dignity, regardless of our race or any other factor. The discriminatory behavior exhibited by your staff is not only unacceptable but also a violation of basic human rights.

I demand an immediate apology from your management team, as well as an assurance that steps will be taken to address this issue and prevent such discrimination from occurring in the future. Additionally, I expect appropriate disciplinary action to be taken against the staff members involved.

Furthermore, I will be sharing my experience with others in my community and on social media platforms to raise awareness about the intolerable behavior exhibited by Cold Stone Ice...

Our second trip to Nashville West Cold Stone and I will start off by saying the staff was very nice to the customers. Secondly there was a very foul smell (what we guessed to be coming from the bathroom) while standing in line and wow it was close to having us leave before we could order. They were out of yellow cake both times and today the ice cream was melting in the case. The young (very young) adults working tried their best but they need a manager. They tried so hard but had no support. We love Cold Stone. We look for one when we travel and we were so excited for one on the west side of Nashville but looks like we will be traveling back to Brentwood until we are brave enough...

ALLEN MY KING !!!!! He made everything right after the Brentwood location screwed us over. I still don’t know why they kicked us out of the store like that but Allen made up for it. He showed exceptional customer service and consideration to us, he is genuinely just a nice guy and is so kind to customers. I appreciate that so much. I will willingly drive an extra 10 minutes to this location just for that kind of service. Coldstone needs to GIVE ALLEN A RAISE my man is holding down multiple store locations, where is his...