Firehouse Subs Hermitage Commons — Restaurant in Nashville-Davidson

Hands down worst firehouse subs franchise in history. I ordered online and used the modification option to ensure the sub is cooked how I want. I asked for extra toasted bread, and even went in to speak to a team member requesting the bread be extra extra toasted, because I like the bread crispy. I also, in addition to putting it in my online modification, asked for extra salt and pepper. Well ladies and gentlemen either the employees don’t read thoroughly or they just don’t care because neither of those requests were answered. The sub tastes bland, lifeless if you will. I counted a total of 8 green peppers on the sub, and abt 6 banana peppers. If you want a sub prepared just how you asked by non stingy employees, try a different location. Especially if you actually want cheese on your sub, because quite frankly I can’t taste it either. Oh and don’t bother trying to write corporate and get in touch with a manager because they don’t care either. It’s frustrating, they ask for patience while you wait but it seems the customer can’t ask for quality meal preparedness while also being patient. 2/10 recommendation. Spend your money at a different location or business...

There is someone (or several people) that make my day without even knowing me. Our office uses a type of catering delivery service for group orders (Major Menus) and I always look forward to Firehouse sub day. I’ve always thought Firehouse has the best subs but I also think their pickles are freaking amazing. When I order my sub I usually put in the notes pickles are my favorite. And when I get my lunch and open it up it’s like Christmas morning, there is an extra pickle in there! The person (or persons) that sees my little note and takes the time to put a little extra love in an order needs to know how much it makes my day. I joke with my coworkers that if I got an extra pickle I know it’s going to be a great day! I try to make sure I include extra tip as a thank you as I am not trying to cheat Firehouse and run them into the ground on some kind of pickle scheme. If they do ever find they can’t balance the budget because of a pickle shortage please don’t fire anyone and I promise not to expect a free pickle forever. Don’t ever change your pickle provider and keep hiring folks that really know how to make...

Update: Read the reply to my review and see why you should bypass this location.

I visit here when I come to town. I arrived 5 minutes before they opened. When it was time to open, I tried the door, and it was still locked. It was 3 minutes past opening time, and the customers were still waiting, so I called and asked what time they opened. He said the time, and I said OK and hung up. 5 minutes past the opening time, I called and said we are waiting outside and no one has unlocked the door. He said we would open in a couple of minutes. 3 more minutes went by and I walk back up to the door and the manager comes unlocks one side, holds it cracked opened and reaches down and unlocks the other side and let's the door slam shut and walks away from us standing there. So I turned around and got in my car and left and stopped at the one in Smyrna. It's a shame that some employees will make the entire establishment look bad with the way they treat paying,...