McDonald's — Restaurant in Nashville-Davidson

First and foremost, I would like to say for the trouble of what is worth I feel like it is very awesome that is McDonald's establishment has a homeland security guard whom not only is there assisting and keeping all employees and the general public and McDonald guest whom commute the area of Nashville AKA Ca$hville safe not to mention we witnessed that this homeland security guard whom was fully vested and walking around helping keep the property safe was also helping assist the McDonald's staff by personally carrying out each mobile order just to make sure people seen the establishment was under security administration protection. Not to mention even though I feel it would be unnecessary to keep our McDonald's in Warren County Tennessee locked with a coded door lock requesting an employee before they let you into bathroom. However, I feel like at the Nashville location it's more of a safety protocol not to mention I feel like it helps keep the establishment from those who loiter and for what it's worth it helps monitor the protective safety of customers and employees. I also observed that the guard / home security land officer was walking each mobile order outside to customers he would also take the time to run any suspicious activity by cross-referencing it with the usage of a cell phone and his Wireless Dre Beats Air Pods just to ensure and look for suspicious tags and or see if cars were legally registered ect. Hands down we enjoyed our lunch after a drive to the St Thomas Midtown location in Nashville TN. We look forward to hopefully eating their again possibly when we return in February!!...

I was picking up a DoorDash order on Super Bowl Sunday. The line was wrapped around the building, so I went inside to pick up my customer’s order. Only three people were working. Including myself, there were ten other delivery service drivers in the lobby, all trying to get the attention of the few workers, but the workers ignored every word. The screens were overflowing with late red blinking orders. I stood there for 20 minutes until I got the food, and not a single reply from the workers, even as they were occasionally bringing out the orders, look us straight in the face, they would still ignore our questions.

It’s McDonald’s... the stereotype is that they never schedule enough staff and it always takes forever.... but you’d think on a day like the super bowl, the manager would be smart enough to staff more people. But shame on me for thinking any higher of a McDonald’s. I understand they were all hands on deck to try and make a huge amount of orders. I get that. But at least acknowledge and respond to the people in your lobby. All of us delivery drivers are trying to make ends meet as well.... and making us wait and not giving us an update makes us lose money lol The level of rudeness was appalling... even for a McDonald’s in my opinion. Like..... just tell us where y’all are. And even if you don’t have an update... tell us. Don’t just look us in the eye...

I ordered a #4 Large with a large drink. The kid at the register was obviously new and waaaay undertrained. He was basically left hanging. He only rung me up for a sandwich and drink even after having asked me if the #4 was for breakfast or lunch. He accidently put a breakfast sandwich on and didn't know how to void it. He got a girl to void it and she didn't even have the courtesy to show him how. Then when I got my wrong order they had to make fries and when I got mine they were medium. I ate them anyway. The worst part was the rudeness of the black female manager with the braids. She called 369 twice and the Asian people took too long to answer and she muttered that she wasn't going to call it again. She then proceeded to the next order. When she called 370 he was there waiting and showed her his receipt. She said she called it and he didn't answer (snippily). I left at that point because it was so pathetic. What is happening to customer service? No smiles. No "welcome to McDonalds!" No "Have a nice day, come back!". My first job at 16 was McDonald's and it's sad how far...