Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place — Hotel in Nashville-Davidson

Follow up:

Corporate office gave us the runaround for almost a week as predicted, with promise after promise of a refund. Finally spoke to a manager who was on duty at the hotel when the incident occurred. Manager was in fact on site beginning at 7am, not what we were told by the staff. Nor did we see said manager at any point during the incident. Manager admitted there were no security cameras in use. There were other comments made about why it wasn’t the hotels fault, and what the hotel is only responsible for regarding guests.

We understand that a vehicle can be broken into anywhere, however, when it’s MULTIPLE guests, it’s the treatment by the management/staff towards those guests both during and after the fact that we are deeply saddened by. Do right by your customers. We are business owners and strive to do right by ours.

After management conversation, we know we will never see any further resolution so I’ll end my review and any further stay with this branch of the Hilton corporation here.

Initial Review:

My husband and I stayed in this hotel for business as the same weekend the others who have reported the break ins. Unfortunately, our vehicle was also broken into along with the many others.

Our version of events:

We did not find out about our vehicle being broken into until 8:30am when we went out to check after overhearing others. The first discovery was at 5am. Staff/management did not bother to attempt to locate the other guests whose vehicles were vandalized and alert them to check for items taken or for personal items from cars strewn in the parking lot. Nor did they offer to call the police or offer to assist guests in locating places to get damage repaired as many were from out of state.

Staff essentially left vehicle owners in the parking lot to fend for ourselves. This included calling police to file reports, cleaning/picking up glass so other drivers could get in/out. WE EVEN HAD TO GO IN AND ASK STAFF FOR TRASH BAGS TO COVER OUR WINDOWS TO PROTECT FROM IMPENDING STORMS.

While waiting inside for bags to cover our cars, staff did not acknowledge to other guests coming down that anything had happened. Several of us who were waiting had to alert other guests in the breakfast area to go and check on their vehicles.

I reported other damaged vehicle makes/models who hadn’t been checked on to front desk staff to try to find their owners who informed me that “management had already been by earlier”. Essentially, I was waved off.

Other affected guests asked about the security cameras supposedly in use, only to be told it would “take too long to look at them” or they weren’t in use.

We are long-time Hilton Honors members, and being 3.5 hours from home, choose hotels that we feel provide the level of care and service we expect from this brand. Especially when we pay an additional parking fee each night for the “security”.

Their resolution upon checkout- Remove our parking fees.

We have since contacted the corporate Hilton office due to the gross negligence and mishandling of the staff/management towards the guests who were affected by this incident.

We will no longer be staying at...

IF YOU ARE MILITARY OR A PAITENT OF VANDERBILT HOSPITAL READ THIS BEFORE YOU BOOK! My husband is a Cancer patient with the Vanderbilt hospital and we were coming in for treatment this last Monday and Tuesday. The hope lodge was full unfortunately and we were told to book a room with a near by hotel and they could get us a paitent rate when we checked in. So we proceeded to go onto booking.com and booked this hotel for Sunday to Wednesday for $578 dollars. When we arrived (after a long flight) we got into the parking lot only to find a sign saying we had to pay for parking at $25 a night. We were shocked and have never heard of this. Thinking that we were in the wrong area we called the hotel front desk and they said yeah you pay for parking here. We were not aware of this or informed on booking.com and we were so upset given what have paid so far. We walk in and check in and the hotel was run down and less than impressive. The lady at the desk was very kind gave us a patient parking discount given the lack of information on the booking website. I asked her to apply the patient discount to the room and she said she couldn’t because we already booked the room. So taking that on the chin we then asked for my military discount to be applied and she said if they did that Hampton inn would raise the price to the $200s and then apply a discount which would make the room rate more than what we paid. I was disgusted and disappointed because I laid my life down as a vet only to be met with some twisted hotels schemes in pricing. THANK YOU TO THE DESK AGENT WHO INFORMED US WITH HONESTY. We get up to the room floor and the hallways smelled awful and was filled with musty, stained and wet towels and bags of trash everywhere. It made my husband nauseous it smelled so bad. Then we open the door to our room and we’re hit with a nasty moldy Oder that smelled like dog and vomit and mold. We almost left but we would have had to lose the money we already paid. The room was not cleaned before we got there. No soaps, dirt, pillows on the floor, etc. we slept on our blanket we had because we thought the bed was not fresh. It wasn’t till the last day that we got soaps and fresh linens. We spent most of the time out of the room because of the state of it. I was told by the hospital, hope lodge and other cancer patients that this hotel could have given the patient discount they just were greedy and didn’t want to put the effort in to help us set the price up and reservation up right. Needless to say I would 10/10 never recommend this hotel to anyone military or a patient especially if you are immunocompromised. It’s nasty, schemey and not worth the money. Spend the money on a motel 8 instead they...

We’ve recently just left our stay here at the Hampton Inn on Elliston place.

I wish I could give this hotel zero stars. Our stay at the Hampton Inn and Suites in Nashville was a nightmare from start to finish. The first night, our car, along with about eight others, was broken into in the hotel parking lot. Instead of enjoying our trip, we spent our entire first day dealing with the police, filing reports, and waiting for window repairs.

The hotel charges a ridiculous $25 per day for parking, but the joke is on you—it’s “use at your own risk.” Clearly, there’s no security to justify that fee as the security guard stated he is not armed and cannot intervene when incidents like these happen, however notifying the police was done, with a delayed response time resulting in no additional information to help with the case. To make matters worse, when we brought this up with the staff, they were not only unsympathetic but downright rude. The manager behind the desk, was incredibly dismissive and offered no help or apologies. To add to that, when asking for an extra room key - the man at the front desk said “not my problem” and had the audacity to threaten to call the police if we didn’t leave his lobby and slammed the door on us behind the desk. We booked at rooms with a total of 23 guests. They scattered us all over the hotel. You’d think they’d coordinate us together so we didn’t disturb other guests by going back and forth.

But that wasn’t the end of our issues. The bathtubs in our room didn’t drain at all, making showers feel disgusting. There was paint hanging from the ceilings above our beds. To add insult to injury, they were always short on towels and only gave us 3 towels for 4 people. ..We had to repeatedly request more, only to be given what can only be described as tea towels—especially by the pool. Not to mention, we had 20 of us lounging by the pool in the middle of the day when the maintenance guy decided to dump a bottle of chemicals in the pool and ask us not to go in for 15 minutes. Should that not be done outside pool hours? Another day, they forgot to unlock the pool gate and when we requested it to be opened at the front desk they stated they “didn’t know who to contact”.

I’ve stayed at plenty of Hampton Inns before, but this one was a complete disaster. Do yourself a favour and find another hotel in Nashville. This place is an absolute disgrace to the Hampton brand. We will never...