Papa Johns Pizza — Restaurant in Nashville-Davidson

Worst papa johns location. They have never had good customer service. Probably the same GM for years. They cancel orders especially the late night ones then pocket the money. They fraudulently charge credit cards so thats why i started paying cash. They cancel your order right before it arrives when checking " track pizza" . I caught them. If they cancel it, the person does not get their online rewards and the employee or manager pockets the money. They are theives and if that was a civilan stealing that person would be arrested. As usual the pizzas barely have cheese and usually made incorrectly or items left off like sodas or ranch cups then get mad at the customer because they wont let the employee steal from them. I also have a friend working at this location who says that it is a common thing for the employees and management to engage in many different criminal activities including training employees on how to steal from customers. I have screenshots receipts and actual pizza boxes with the tickets on side to prove how many times they have scammed me and 2 other witnesses. Its a total of about $500 just in the past month. You might have got away with it for a little while Rachael but the stealing from the customers and the papa johns corporations stops today. We are making a police report against the fraudulently transactions going on at sore #98 Patrice...

Honestly gave 2 stars because the two workers at the front desk spoke and seem to have proper customer service skills. Last time I order from here through door dash the pizza was pipping hot when I got it but they forgot to add some toppings so I decided to order from here again due to the pizza being pipping hot. The second time which was today was not at all good and I ordered for pickup no toppings only thing I saw was banana peppers ordered, create your own 16' xl with banana peppers, steak, pepperoni, extra sauce, green olives, onions. Literally was very super duper cold. I'm a truck driver so I couldn't go back. Usually when I order pizza and go pick up I look under the box before leaving to make sure they didn't burn it or sumn like that when I'm at home and otr but today it slipped my mind. But they need to fire whoever was in charge of putting the toppings on pizzas the hour I ordered they are bad for business as if they are intentionally withholding toppings for preservation or to take them home to use their self or trying to tell us paying customers that we ordered to many toppings and that maybe we should be on diet or vegetarian or sum sort. Don't carh if they were black or white which ever FIRE THEY AZZ. This is not what I known papa johns to be SHOULD'VE...

Me and my wife really liked the pizza we ordered. With an online promo it was a good deal. However, customer service was very poor. Since I entered the store, nobody offered any help nor told me to kindly wait. No enthusiasm from the person to have me buy a pizza. When I asked for a dip, she basically had this attitude in which I preferred not to buy it. Edit: Ordered online again, i get there after 30 minutes of ordering my pizza. It was around 9.30PM nobody was paying attention to the drive-trhu, had to press a button for them to come. A girl comes asks my last name, brings a receipt, asks me to sign it and then disappears. After 20 minutes a guy asks me what I was waiting for, I said "My pizza", he asked for my last name and then grabs a box that had been there since the very beginning I got there. Basically my pizza was ready when I got there but this girl was so distracted and made...