We got there two lines very confusing. They took my order. There was really nothing about the food that told me anything. The they should have menus or something to be looking at through that big long line. Person came on the microphone when I finally got up there which I couldn't figure out. The guy in front of me didn't do it. When I did that I placed my order. I was felt rushed. I'd never been there before trying to figure out what I was getting. They really don't have a selection. I pulled up to the first window. The guy told me the total which I don't even remember what it was. I asked for a receipt he said oh our printer doesn't work. They just opened up. He said I'll get you one at the next window. I said I've heard that before. He gave me thumbs up that he had told them that I needed a receipt and that they would give me a receipt. So we pull up to the next window. Lo and behold they asked me what my name is. I give him my name and then they give me an order with no utensils. No condiments, no napkins and hand me my they said oh you're waiting on something else and then they give me my drinks with no straws. We're traveling through town. Heading home on a 2-hour trip with nothing to eat. As we were traveling we couldn't drink anything cuz we didn't have any straws and I don't drink in my car without a straw. I asked for my receipt. The little girl looked at me and she said our receipt printers do not work, but they can print some type of receipt because there was a printed piece of paper on the order. She didn't ask her manager. She didn't ask for nothing. I just kind of sat there and looked at her. I said I've got to turn this in as an expense and I don't have a receipt. If you're in printers are not going to work in a restaurant then you need to give somebody an e receipt. Called up to the store a few minutes later. Spoke with a manager and she said we can print receipts. Are you serious? She asked me how far was I from the location at that point I was already I don't. I was already on the interstate heading back home to Kentucky. Too late then. The chicken was cold by the time I got home and the tea was watered down. Was not impressed the chicken as my husband stated was watery tasting My chicken finger as I was getting to eat it finally had hair on it. That's disgusting and I have gray hair silver and this was a blonde hair I believe. I don't even remember what color hair it was. To be honest with you there was a hair I would never go back for the amount that we paid for that food for it to be a disaster as it was I will...
Read moreCame inside to order wasn’t greeting properly, I placed my order for a chicken, tender sandwich, and a three piece chicken, tender combo. The register lady asked me was for her to go. I said to go because the place was so nasty inside it was no place to sit for a clean table, the front register lady asked the employee to clean the dining room, but he cleaned around the trash and clean everything else besides the trash and dirty tables. Once I got my order, I actually ate one of my meals there when I tried to find a small place where it’s clean to eat at. The taste of the food was very horrible and not to my liking. I always go to canes in Phoenix Arizona and it’s always amazing service and great tasting food. At this location I don’t think you’re following the recipe because it’s not season at all. You can’t taste any seasoning on the chicken. It was very bland and nasty. Me and other personal food that I bought for we threw the food away because it was not even edible. I would not go back to this location. They’re very small. I’m pushing fries and they didn’t even provide Brea the first time when I got my order until I inquired about why I didn’t come with Bread the combos. I would not go back to this location. I will wait to go back to Arizona. I would love to get my money back because this was not worth my money of $22 that I paid for two meals. I hope the manager can read this and understand it and coach the team. But also hope they can reach out and resolve my refund issue and give me a refund cause I was not happy being my first time at this location since they build to here. I wouldn’t recommend canes food to anyone at this location. I would rather go to...
Read moreFor FIFTY DOLLARS for THREE ENTREES you’d think that your (tiny)large Dr. Pepper would actually HAVE some Dr. Pepper IN it. Nope! It was HORRIBLE AND undrinkable. They don’t have BBQ sauce. If you don’t like their proprietary ketchup/mayo/Worcestershire-blend Canes sauce(yuck), they practically tell you to go __ yourself, and quite unapologetically. I had to take my super-overpriced chicken strip order and drive HOME 40 minutes away so that I could get some proper sauce and have some potable beverage to choke it all down with. Speaking of choking, their “toast” is INCREDIBLY dry. One would expect maybe some BUTTER on it? One would expect a lot of things, or at least a few things, but sadly, they don’t have it and would seem not to care. I was STARVING driving home and by the time I got there and bit into the world’s driest toast, I was over it. I have no idea how the chicken is. They made the rest of the experience so terrible that I gave up before I got to it. I hope the stray cats outside enjoy it, as I didn’t get to, while it was hot. My FIRST trip to this chain is my LAST. Let’s review: *Bring your own “normal” sauce *Bring your own beverage (the one you pay for is garbage) *Bring your own butter for the dry toast *Bring a kidney to sell to pay for it all In summary: It’s like Zaxby’s, but overpriced, and awful. Any comparison is actually an insult to Zaxby’s. As for this restaurant, with prices and service like I experienced tonight, they will soon be...
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