Starbucks — Restaurant in Nashville-Davidson

Worst customer service experience ever NEVER will I return back to this Starbucks location again.I’m highly disappointed in the poor services myself and 10 year old received today. Today is my son’s birthday ,I took him to Starbucks so he could spend his gift card he received for his birthday today &I literally made the biggest mistake bringing him to this location. Upon walking in we didn’t get a hello welcome to Starbucks or I’ll be right with you or any type of acknowledgment. We waited for at least 5 minutes then got greeted and was asked what would we like. Starbucks was fully staffed so it was no excuse as to why we wasn’t properly greeted &welcomed. I told the barista i would like to place 3 different orders with 3 different payments and I have 3 reusable cups. I placed my order one by one the barista was rude had an attitude and didn’t take off 10 cents off of my total when bringing (my/your) own reusable cup. The barista made my drinks and put the drinks I ordered in the wrong reusable cups and when I approached the barista and said hello excuse me sir you made the wrong drinks in the wrong cups he got upset had an attitude that he had to remake the drinks and was very rude about the whole thing, after he remade the drinks one of my drinks was wrong again and when I asked him could he please remake the drink he argued with me and made a fuss.I gathered my wrongful made items and left told the barista be blessed have a good day. I hate that my son spent his birthday gift card here and didn’t receive what he paid for as well as myself.Never again will I visit this...

I’ve been coming to this Starbucks (Andrew Jackson/Lebanon Rd location) for years. There has been in the recent many weeks a young, brunette barista that always wears a mask… and attitude… if she doesn’t receive more than a 2 dollar tip at the drive-thru window. Sound silly? I thought it was just me at first until I started testing it. $2 at the window and I would be sent away with a thanks you and what appeared to be a smile from the mask. $1 and I’d get an annoyed look and stare and be handed my cup with silence… every single time. I see now one of the reasons people pay from the app. After years of driving through this specific store for convenience, I will avoid this store to avoid this rude attendant. I will go out of my way to another store in Hermitage. Maybe she sees my hospital attire and my car and believes I should be tipping more. Sometimes I do. But I should receive the same courtesy either way. The store should address this young lady. I know I can’t be the only one and I certainly don’t need this type of attitude in the evenings before I start very long shifts. If you are paying at the window with a card in the evenings, hope to avoid her or at least be willing to tip more for a more...

Came here at 9:00 and nobody answered the drive-thru. So, pulled around to the window and they were cleaning up I tapped on the window to see if anyone would come answer me. They looked right at me and just ignored me, the screen on the clock said "business hours are over, we are now closed" so I honked and asked why they were closed? It says online 9:30 and I looked it up before coming there I told the lady that she said "no, we close at 9:00" then proceeded to slam the window in my face.

Went back the next night at 8:00 and so I asked the guy working and he said "oh, your clock must be wrong our employees would never do something like that" I got pissed and said "NO, I KNOW HOW TO TELL TIME I LOOKED AT MY PHONE AND LOOKED IT UP ONLINE BEFORE GETTING OUT AND COMING HERE; DO NOT TALK TO ME OUR TREAT ME LIKE I'M STUPID" God, forbid the customer be right and the employees be wrong and own up to their mistakes. WORST customer service experience I've ever dealt with at a starbucks. Go to the one on Old Hickory Blvd not much better service, but they do stay...