Dairy Queen Downtown Neenah — Restaurant in Neenah

The experience on ordering my daughter’s birthday Pokémon ice cream cake was was truly a great customer service experience. Now working in the retail industry management for over 25 years. The pick up of the birthday cake was a completely different story on 5-22-2020 at 2:20pm. I called ahead to make sure where I could pick up the cake I was told by a young man that I could pick the birthday cake up at either the drive-through but if it was busy in the drive-through I could pick it up at a table. Now mind you the cake have been pre-paid for already. at the time I picked up the cake and called to say I was there outside waiting at the table I believe her young woman told me I had to pick up the cake in the drive-through. I as I told her I was instructed to either pick up at table or drive-through. I was already outside at the table. She said something about me using a card I told her it had been pre-paid for already. She was getting mad and said the F bomb. She said something to the effect that they’re f**king busy. I was completely shocked. I took her just a couple more minutes to bring the cake out to me and she just put it hardly down on the table fast and left immediately. In my world of customer experience is totally unacceptable.. I just thought I’d share my experience of this very disappointing experience. But the cake looked beautiful.But put a damper on my day with...

I gave this place 5 stars not for the food (although it's not bad. It's just typical Dairy Queen food). The five stars is for the staff. They could not have been nicer. It seems that I dealt with everybody who was working at the time. And every single one of them was as nice as they could be. The restaurant was spotless. Every single table in the place was clean. I have no doubt that as soon as I left they ran out to my table and cleaned it to within an inch of its life. When I dropped off my tray and my trash, I did not see a single item of trash in the can and mine was the only tray there. It is such a refreshing change from some other restaurants that you go to. I went to a Burger King the other day, and every single table in the place was dirty. I found the least dirty table and sat down. I gotta say that I just thoroughly enjoyed my stay there at the...

Vegetarians BEWARE! As a longtime popcorn aficionado, I too was amazed by the craveabilty of Archie's popcorn. I was trying to figure out what kind of oil it was popped in that gave it that amazing flavor, butteryness & crunch. I gave up and called them and was horrified to learn, they pop it in an unspecified "ANIMAL blend". (I assume lard & beef tallow) I'm sure many vegetarians and adults with heart issues, that regularly enjoy this popcorn, have the right to know that they are consuming these unhealthy animal products! It should be on all signage and even on the bags. I hope I will see...