Papa Johns Pizza — Restaurant in New Braunfels

Customer Review – Papa John’s, 2720 Loop 337, New Braunfels, TX

I visited this Papa John’s June 2, 2025 and had one of the most unprofessional and concerning experiences I’ve ever had at a food establishment.

As I walked in, a large male employee was shouting aggressively across the store at a female coworker. His tone was loud, hostile, and completely inappropriate for a workplace—especially in front of customers. He continued yelling even as he approached the front to take my order.

This same employee, who was clearly working in the kitchen, then stepped to the register to take orders—wearing a filthy black apron and no gloves, with visibly dirty hands. This raised serious cross-contamination concerns, especially since he was handling food and then immediately touching the register. It made me question what kind of hygiene protocols, if any, are being followed here.

There was no clear menu available at the counter, and the store itself looked below standard for a national chain.

I walked out without ordering. This location needs an immediate health inspection and management review. No customer should have to choose between being disrespected and being exposed to unsafe food handling. This isn’t just bad service—it’s a red flag. unprofessional, chaotic, and...

I would actually give this store 0 stars if that was an option. Do NOT order from this store. I have given this store several opportunities to correct previous mistakes but the order I made today took the cake and solidified my decision to NEVER order from this store again.

I ordered two large pizzas, pizza bites and a dessert at 5:33pm and it did not arrive to my house until 7:35pm. I called the store twice inquiring about my order and they could not locate my pizza. The individual who answered the phone did not seem to know what was happening in the store and had to place me on hold several times. Once my order was delivered it was cold and unappetizing! It had more sauce then cheese or the one topping I selected.

I am beyond disappointed with the service and quality of food from this store!! I would not recommend anyone to order from this store or utilize their...

DO NOT GO HERE!!! Went here for the very first time. Ordered a takeout pizza and I was waiting in the waiting area no chairs, but that was OK. It was only gonna be eight minutes. The man who made my pizza was actually the manager and was wearing no gloves. that was my first red flag then another employee was sniffling and blowing his nose, totally lost my appetite and asked for a refund which they gave me. Whoever owns this franchise location or is running it that is superior to the manager on duty should be ashamed of themselves. I will spread the word throughout New braunfels to never go to this location. It’s absolutely gross and disgusting and there is zero excuse that they would not wear gloves when...