cafe west — Restaurant in New Brunswick

I picked up an order today. Did not get the sweet potato’s fries. I got regular fries. Didn’t get my drink. I parked a bit far away, so I called once I noticed. Called them, spoke to a young girl.Explained I didn’t get the right fries and no drink. She asked, are you sore cuz I remember making it. I said no ma’am. Look around there because I did not get it. Then I hit record. She then yells, , I don’t know what to tell you you lady, I gave it to you. She yelled this! I asked to speak to the owner, she said they aren’t here. I then asked to speak to a manager and she said, I already told you no one is here. I asked to speak to the manager that was there and she said no. She then yells, my gawd and throws the phone down. I know because I heard it hit something. I stayed on the phone silently then she hung up. I called back, a man answered. He said he was standing beside her and heard the conversation. He apologized for the drink. I told him the drink is no longer the problem. The attitude of that girl is. Itold she will ruin your business talking to people like that. He said, I understand, I will take care of that. I will not go back and will not recommend. Hate this for a small business as a business owner myself. I have zero tolerance for rude, disrespectful customer service. Such a shame I’ve heard great things...

The whole meal swipe system is a scam and Cafe West is the worst. I tried to get two bags of chips from the same brand but different flavors (not the "same item") and they said they have to be different brands in a snarky way (when I have been here before and done that multiple times). I already am getting a 10 dollar value for a swipe that I paid 18 dollars for and I am following your ridiculous rule that you get no more than one of the "SAME" item. I just had to walk out after that because I don't want to have to pick up a bunch of things I don't want. Just a horrible experience, Cafe West is one of the worst options on the horrible Rutgers...

It takes more than 30 minutes just to place an order. The line into the store is always long and the store is always packed full of people. You can barely walk around since people are packed like sardines. There are only three cash registers, which makes the process of ordering super slow. And the food is bland, so it’s not even worth the wait. They say they have a lot of options but when you’re in the store, there are only a few choices available in the kiosk. You can get more and good quality food at the dining halls instead if you are using...