Patisserie Salzburg — Local services in New Canaan

AVOID THIS PLACE - I am doing you a favor. Placed a birthday cake order July 8th for pickup July 12th at 9:30am. While placing the order the owner was rude which was an omen. Arrive Friday no cake, no apology just we will try and make one only after accusing the customer that maybe I dialed the wrong store which on the iPhone clearly showed the New Canaan store and length of conversation. Return 2pm July 12th and the staff doesn't know if the cake was paid for even after the owner insisted I provide a credit card in advance for the cake July 8th. Staff calls owner because they don't know if my card has been charged, she then begins yelling at my daughter about the process and wisely my daughter hands the phone back to the staff says I won't speak with her if she is yelling at me. Absolutely disgusting person and no class accepting ownership that SHE screwed up. Yelling at a customer for arriving to grab a birthday cake we ordered in advance which was never made is a terrific business model. Spoke with staff and they were horrified by the owner and apologized for her behavior. I will be spreading the word often and wide! The complaint reviews...

Bought different stuff from them many times for the last couple of months - can’t stop! :) The chef is brilliant, almost everything is delicious! Didn’t experience the problem with the mold as another review mentioned, maybe they fixed this issue now. I would recommend almost all their bakery stuff, especially triple chocolate cake and also those small chocolate covered almond pastries (forgot the name, but now I know what to give as a gift instead of box of chocolates :)). From the food we tried so far, I would recommend chicken dumplings and kebob. Wrapped sandwiches were good and fresh but nothing out of this world (though we tried only a couple of types so far, so there may be surprises). Mango salad, poached egg sandwich and crepes are divine! :)) We’re ordering catering from them for our upcoming family gathering, so you can see I definitely like their food! :) Not sure how people can work there and stay skinny, really - I would probably be rolling around like a bit fat ball in a few...

I have been to this place several times as I live in town. But today would be my last visit. I bought bread puddings from them in the evening and after eating half of it I suddenly saw mold spots on it. I immediately called the store and they took my number and said that they will let the manager to contact me. I waited for a couple of hours and heard from nobody! It’s very upsetting that this happened especially because their prices are expensive for what it is! The last time I bought a carrot cake from here ($40+) they wouldn’t even write “happy birthday” on it for me. I wish I didn’t go back today!

Update: the owner called me and promised to give me a refund. But it’s been a while now and the owner still has not given me refund yet. I asked again and no response!!!. I cannot believe how she is ignoring me. Who really cares about the $6 refund? It’s the attitude that matters. Very unprofessional...