The Diner New Canaan — Restaurant in New Canaan

New management - SAME PROBLEMS!

I have never ordered take-out from this restaurant without having a item or two missing, and something be wrong. Tonight they left out an item and BOTH of the main dishes we ordered were wrong. The new owner asked if we would like her to drive them over, but no. We want it right the first time, especially in the wake of having it wrong consistently over the last 3-4 take out orders. I also don’t want the food sitting in a stranger’s car during a Covid surge.

Then she asked us to text her photos of the food we told her was wrong and our receipts as if she didn’t believe us when we told her the food was wrong! She refunded the missing item, not the main part of the meals which were incorrect because the staff either doesn’t listen or doesn’t care.

It’s a problem in this restaurant where they care more about charging you for moderate diner food than they do your customer experience. That is how you lose customers and the diner.

This place is an exercise in futility and frustration - even under new management - go to Cherry Street East instead. They would NEVER do that...

Not kid friendly. A manager here was very rude to my family. We try to be very conscientious and respectful when we are out with our kids. Our kids poured out a bit of sugar from the sugar container on to their placemats and were eating it. The manager (I think she was a manager) came over and told us to stop allowing our children to do that, that it was rude, a waste of costly sugar, and made a mess. (Note, we'd been to Pops the day before, and our kids did the same thing, and the waitress said not to worry at all if they spilled a little sugar, that's what brooms are for). Now I want to clarify that I don't believe it's okay to let kids have free reign and make a mess in a place. We were doing our best to not let our kids spill the sugar. They were eating about the amount someone might put in a coffee. I think the bigger point is, we felt totally unwelcome after this interaction, we felt it was an unnecessary way to speak to us, and we will not be returning to or...

Came here tonight for the first time. Was in the area and needed dinner. I ordered the Thanksgiving dinner in a wrap. Turkey, stuffing, gravy, and cranberry sauce..wow was it delicious!! The only thing I would have liked more of was gravy and cranberry sauce. I was gonna ask my server for a slice, but she never checked on us. I also ordered cheese and gravy fries.. unbelievably delicious. I didn't want them to end, lol. The gentlemen that cleaned my table, gave me a menu, and brought me a drink was very kind and attentive. On the other hand, our server was not good. She literally just took our order. She never checked on us, and I had to go ask her for the check. She should learn to be more attentive to her tables. Especially since it's a tiny diner and wasn't slammed. The diner itself is very clean and really awesome to look around. Will...