Swiss Confectionery — Restaurant in New Orleans

I have been a loyal customer of this establishment for decades and have never had issues with my order until this past weekend when I experienced the inevitable. I spent $74 on the order I’m referencing. I’ve only ever ordered their silver cakes. Today I inquired about a red velvet cake for a co-worker in which they don’t offer, she said they only carry yellow, almond and chocolate. She offered chocolate cakes in the cups by the phone receptionist and I decided to add that to my order as well. I paid in advance as always. I had someone pick the order up so I didn’t know the order was wrong initially. I called the following day because Swiss had already closed. I spoke with that same receptionist the following day and gave a brief synopsis of what my issue was regarding. She apologized and told me that I the owner would give me a call back once he finished his deliveries. I didn’t get a call back that day, which was fine because he’s really friendly and responsive. On Monday, alleged co-owner JENNA called me back. I was immediately dismissed by her before even being allowed a chance to explain the issue. She began by saying, “well what’s wrong with the order because I handed you your order directly and you didn’t say anything and I’m sure I handed you exactly what you ordered”. So now I’m trying to explain that I wasn’t the person who picked it up & I have pictures of what was given to the receiver. She then cut me off mid-sentence saying that they don’t offer chocolate cakes in a cup and it’s posted everywhere that they don’t offer that. I tried asking her where is this posted because Swiss doesn’t have an actively operational website for me to reference her statements and additionally, I called the shop directly to place my order like always, and neither does the greeting reference any specific items they do or do not offer. Last, the item was suggested and offered to me by the receptionist. Now Jenna’s talking all over me so I told her I’ll just be quiet and let you speak since I can’t. She goes on to say, “ well that’s how a conversation works, if I’m speaking you listen then you can say whatever afterwards,” as if I wasn’t the one initially speaking at the time and insulting my intelligence. Overall, the morale of Swiss has clearly gone down, and as a person in the patisserie industry, and loyal customer that has referenced a good deal of clients to their establishment, I thought I would’ve be able to rectify the matter more amicably with someone in authority. It’s disheartening to see what once was a great place to patronize, become so negative and distasteful. Last, the cake was cracked and icing bled, the inscription seemed rushed and not written in their usual penmanship style, both the cake and cakes in the cups were stale and dry. I received negative reviews from the guests. Seems as if they lost their original bakery...

Let me start on a positive note. At least they have a website now. For the longest time, they didn't have one. But the site doesn't list three of the most important items: sizes, cost, and flavors. That's a big negative in my book.

However, I was informed by native New Orleanians this is THE place in New Orleans to get your wedding cake made. So the store acts like almost like they don't really want or need your silly birthday cake order and are just humoring you by taking your order.

If you are a Seinfeld fan, this store is the equivalent of the "Soup Nazi." If you were to see the store from the outside, you'd wonder if it was still in business. When you go inside, the shop is poorly lit. They have old display cases, which is fine as there are usually only a few items in there anyway.

If you are going to place an order, either in person or on the phone, you better know what you want. If you don't, you can ask about their cake flavors. If you are there in person, you will get a menu along with an eye-roll and a huff. If you are calling an order in, you will be made to feel as if you are interrupting them from doing something important.

However, if your cake is that good, you can be rude and still have repeat business. I guess that’s true for this shop. My colleagues and I tried their German Chocolate three years ago and it was excellent. But it’s not cheap. A colleague ordered a doberge cake for her birthday last year and it was $80. The taste was great though.

The smallest cake they make is a 9" cake, so that’s what I ordered for my birthday and it was $49. These are not cheap cakes and they don’t skimp on ingredients. The icing roses were nothing special but the flavor of the cake made up for it.

Last year we used a different bakery who had a pretty good German Chocolate cake, and we all liked it. But we all agreed that we liked the Swiss Confectionery's version of the German Chocolate the best. So if you don't mind the attitude that comes with the cake, I recommend the German...

I’m only giving 1 star because of the experienced I had on 3/30/2024. After being a loyal customer for 30 years I had not dealt with Swiss for the past 5years but found out that they were open in another location and immediately ordered a cake for a baby shower. Wedding cake almond flavor and butter crème filling. I peeked at the cake without having the lady to completely remove the covering because I was sure that it would be perfect as always. Once at the shower and covering removed the blues clue drawing looked like it was done by a child. Disappointment set in even more when the cake was cut. The inside was yellow not snow white as I was accustomed to and the texture was not at all light and fluffy. I called Swiss bakery and spoke to Sarah who asked me if I had pictures and I told her no I didn’t take any but I’m sure family members did. She said because so many people call trying to get free stuff so if I had pictures that would help. I explained my years of experience and high approval of Swiss Bakery and this was my 1st unhappy experience with them she told me she could put a note on my file for my next order to get a 10% discount and I was floored after spending $130.00 on 13x13 which was actually a 12x12(measured) at the party. I told her ok But I would not be doing business with th again. I did get pictures and sent to Swiss and finally got her on the phone Sarah said I looked at the pictures and I know you said you have not ordered in a while but we changed our flour and it looks yellow but that is our almond cake I said no way all the years I’ve ordered it’s been white, light and fluffy and did not have an almond tastes. She assured me that it is their almond cake. She really disgusted me because she was so non chalant throughout the whole conversation. That is why I’m writing this review to tell everyone that instead of admitting a mistake could have been made and owning up to it she’d rather just lie and tell me that this cake was almond when it is clearl a...