Domino's Pizza — Restaurant in New Smyrna Beach

Yesterday afternoon I got Domino's for lunch. I've eaten dominos since we moved here when I was in middle school. I got two oven baked sandwiches, wings, and a pizza. an employee called me around 2 or 3 pm on March 13th about my feedback left on the app about how HORRIBLE all of my food was. My oven baked sandwich on the 12th was small. On the 12th, my sandwich was the right size. loaded with tomatoes and red peppers, barely any spinach or banana peppers. I don't get the onions or any other cheese except feta, and never truly realized until now how the toppings on my sandwich get less and less every time I order. the oven baked Philly cheese steak was disgusting, the wings tasted overcooked. there was so much garlic in my pizza crust that I could smell it across my house, and my pizza was ridiculously salty. never have I EVER had a problem with my WHOLE ORDER. NEVER. the one time I do, and I'm told I will be called back by the person WHO MADE MY FOOD, on what their GM wanted to do, I don't get a call back. Maybe next time I'll talk to the GM instead of an offended employee because every bit of food they made wasn't good and something was wrong and did nothing but defend themself when I spoke to him on the phone. I order just about the same damn thing every time I order from this store. NEVER had problems like this until now. I have worked customer service and never would I EVER not get back to someone about compensation for their order being messed up or horrible, nor would my managers do something like that. I won't be ordering from Domino's anytime soon. I will gladly order...

Update 2/28/2025 Another great Gluten Free pizza prepared by Karri. This order also included a NY style pizza. Both so very very good. There were several employees inside working feverishly to get pizza orders out for delivery. I was impressed at how professional they looked! Nice uniforms! Once again, we used special offer online coupons. What a deal! Thank you, Dominos!

Update 10/5/24 Third time enjoying an excellent Gluten Free pizza! Thank you for another 5 star experience. Used the drive up window this time, and was quickly greeted by a friendly, smiling young lady. Thank you Renzulli Domino's Team. Really appreciated the special offer online coupon too!

Update 9/9/24 Just enjoyed my second excellent Gluten Free pizza from this location. Karri made the pizza and it was really delicious! Lots of fresh toppings and perfect amount of sauce. Google wouldn't let me write another separate review, so I'm editing one I wrote some time ago to rave about the GF pizza there. Thank you Karri for making me a very happy customer. I'll be back for sure.

Thank you, Kylie, for preparing the best Gluten Free pizza I've ever had. I think I"m going to get another tomorrow, it was that good! Delicious sauce, plenty of pepperoni and just the right amount of onion and black olives, with perfectly baked thin crispy crust. I usually buy frozen Freschetta GF pizza, which is good. But yours far exceeds theirs in every way. I...

I have been to this dominos a bunch of times over the past year and I hate to leave a negative review but their drive thru system is utterly broken. 9 times out of 10 I wait outside the drive thru window for 10, 15+ minutes waiting for someone to hand me mu order. Workers walk by the window ignoring it, probably delivery drivers, a little communication would go a long way. The inside is closed, so you have to wait at window. It shouldn't be the responsibility of the customer to call while at window. Maybe they should get one of those things you run over that rings a bell inside when customers show up, or have a dedicated cashier at window or a camera. Anything really. Incrediblely frustrating

Edit:: this review was doing covid and everyone had something to complain about, smh, they are the best domino's...