Ace Pizza & Pasta — Restaurant in New York

Very rude and disrespectful. They made it an issue to deliver what i wanted, which was only soup, bread and soda because i was sick - telling me i need to order more food. Despite the fact that i met their minimum order limit, instead he chooses to tell me how i should spend my money, and that it's going to be a long time because they can't "just deliver soup and soda". But if i otdered a greasy pizza for my upset stomache im sure it'd be fine to deliver. I'm incredibly disappointed because i order from this place all the time and always tip well. I never even made it an issue that my wait time is usually an hour or hour and a half on average. This place lacks good customer service and i won't be ordering from them again, I'll also advise the 5 other people i live with to order from another place, such as Susano's, who didn't make it an issue when i called to order...

I dont know if they changed ownership or what but the last few times I’ve called, their phone etiquette has been disgusting.

Original: Very upset with their service today. I’m A regular customer and today after not seeing any sign of them for over the wait time I was given, I gave them an extra 15 min before I called. Only to find out that they never saw my order because “it’s on another machine”. What?? You never had issues with my online orders before so now I have to wait another half hour during your off peak hours. This is your LEAST busy part of the day. How do you mess this up? Had I not called, you would’ve stayed with my money and not said anything. I dont know if this new owners or new websites, when I called it wasn’t my regular phone person either.

I’ll be back to put notice of whether or not the...

This pizzaplace they are not serious, they send me pizza heated not fresh , I kept it , I order again but sending them a warning message that if I feel the pizza not fresh I will returned to them in that day i got a nice fresh pizza. Today’s date 08 September 2018 I ordered pizza without sending no warning message , what I got is heated pizza not fresh at all , they don’t care about there customer I don’t care about them also, I can order from everywhere . I wanted to return but my son already grabbed a slice of pizza. Thanks ACE PIZZA for caring about me and my warning messages...