Astoria Pizzeria — Restaurant in New York

My experience here was the worst I have ever had and I didn’t even get any food. To start, one of my friends called the restaurant and was transferred 3 times to 3 different people before actually trying to place the order. My friend mentioned to the person over the phone that we were at Astor park parking lot area but would be willing to meet the courier in the parking lot or more comfortable setting only because we didn’t have an exact address and had travel from Long Island. The store team member made several excuses and then automatically DECLINED from making the delivery because it didn’t sound “legit”. Now instead looking for another place to eat, my friend told the team member that we would pick up the food instead because he’s too nice for he’s own good. But ! You wouldn’t believe what happened next, the team member had the nerve to have an aggressive tune on the phone as if he was upset, that we were coming or tired or whatever. Nevertheless, after the order has been made, he stated that he wasn't making the order until the person is actually present. Keep in mind, that I did not hear the last statement he had made until my friend had actually repeated his words while he was driving to Astoria Pizzeria. Once I was informed, I called Astoria Pizzeria and made a complaint. The owner or who ever had the nerve to give me poor excuses. He really tired to tell me “people call and don’t pick up food all the time” and “that it’s late and not wanting to waste time and money”. I explained to him that I understand his concerns as a business owner but as a paying customer that is not my concern and expect Exceptional customer service REGARDLESS! Also, I’ve never been to a food establishment and was required to be there physical to start the actual order, 4 to be exact. The point of ordering ahead is to save TIME, my time. Fast forward, my friend goes into the restaurant and comes back to tell me that.. WAIT ON IT!… THEY NEVER WROTE DOWN THE ORDER! They told us they wouldn’t deliver, but we came. They were rude, and we took the high road and still try to support their business. I spoke to the manger, he had excuses. I arrived at the restaurant, the food wasn’t even written down. WORST CUSTOMER SERVICE EVER! I called the restaurant one last time, to inform the manager that what I had just experienced was the worst customer service and guess what he told me! Guys, this took the whole damn cake. His words (screaming at the top of his lungs) “We’re busy”. That was the reason why my time was wasted tonight. Yet - the gag is, a customer made a statement to my friend, stating that the store was not busy at all. Honestly, Astoria Pizzeria is hands down top 1 of my worst experiences. Anytime I decide to visit Astoria, I will never step foot in that store. I will be telling everyone I know, including all my business owners friend to not support this establishment. Astoria Pizzeria you have left the sour taste in my mouth and I promise you, anyone that I know will know of you in only...

I've been curious and wanting to try this place for a while now. Finally got to try it today. I ordered a chicken gyro and a side of onion rings. The guy behind the counter was nice and the food came out about fifteen minutes later. The gyro was okay. It didn't come with the traditional tzatziki sauce. It was more like Russian dressing on chicken, lettuce and green peppers wrapped in a pita. I didn't feel like I was eating a gyro but it wasn't bad as a sandwich. The order of onion rings was pretty good. It was cut thick and fried crispy but not too oily. Overall, the food wasn't bad and the price was reasonable. I think I would probably go somewhere else for a real gyro but I would get the onion...

We ordered pizza from here, it took over an hour to arrive and it was cold when it got here. We asked what happened and the restaurant transferred us to the delivery man- who yelled at us saying he was waiting to be buzzed in for 10 minutes (although he never called us to say there was a problem). We called the restaurant to find out what happened, helped him buzz our apartment and let him in. He was so nasty my wife didn’t feel comfortable answering the door for him. When we asked for a credit or refund since the pizza was cold, the restaurant just forwarded our call to the deliver man…who proceeded to yell at us again. One of the worst delivery experiences we’ve had in over 10 years of...